Bellagio Lake Resort♡

Guest review

6.0

For parties planning for a quiet getaway, yet within a 15 mins drive/ bus ride from town, this is a great place. Breathtaking view, as beautiful as the photos below. The few of downsides I would add during my stay here is 1. When arrived at ferry terminal, taxis hard to get. Called manager for help. Manager replies "do not know how taxi work in Bellagio. 2. Have to stop at the managers office 1.6km away from the place to pick up the keys to the unit. Quite inconvenient. 3. Pay big cleaning fee $120 upfront but asked to dispose of all rubbish prior to leaving. No plastic bags placed inside the rubbish bin, made disposing of trash more challenging (this is pretty basic, right?) 4. When I asked the manager about increasing the temperature in the unit (the day I checked in), was informed that temperatures in the entire unit is centralised and not within our control? This is really odd as I cannot even control if the temperature in my unit is too cold? I requested for maintenance to give me a call. Manager says would get maintenance to come over next day. Never happened over my 3 days stay. Also, heater switch couldn't be switched on and manager does not reply when asked about this question. 4. When asked manager for help to get taxi from unit to ferry terminal, manager wasn't able to get and we are left to find own solution. I called a few different taxi companies and got a taxi. Makes me wonder how hard our "local" manager tried. Good Property, No Good Service