Home2 Suites At The Galleria♡

Rude employee at Front Desk named Daniel.

3.0

My stay was awesome as far as cleanliness.

− The Front Desk Male named Daniel which he might have lied about his name, but just in case, I will upload pictures because He was VERY RUDE. While our two-night stay was otherwise pleasant, our interactions with Daniel were disappointing and unprofessional from the moment we checked in. Upon arrival, Daniel was rude and sarcastic while checking us in. We were having difficulty hearing him as he explained information about our stay, and he sarcastically remarked that he “doesn’t like speaking up.” I then tried to lighten the situation by saying that I like being nice because my wife wants me to be. Daniel responded by saying that he doesn’t like being nice and that I was “better than him on that one.” At checkout, I simply asked for a receipt showing our complete two-night stay. In response, Daniel called me an “idiot” because I wanted a receipt which I didn’t know when you book through second party websites they have to provide the receipt. However, there is absolutely no excuse for an employee to speak to a guest in such a disrespectful and degrading manner, especially when the guest was asking a routine and reasonable question. Although we enjoyed our stay otherwise, our experience with Daniel overshadowed it. Hilton has built its reputation on hospitality and professionalism, and employees who interact with guests should reflect those values. No guest should be made to feel insulted or belittled for asking for basic information regarding their stay. Because of this experience, we will not be returning to Hilton in the future. We strongly encourage Hilton to ensure that its employees are properly trained in professionalism, customer service, and respectful communication with guests. We hope this matter is taken seriously and that appropriate action is taken to prevent other guests from experiencing similar treatment. Thank you.

Guest review

10.0

很新，干净舒服，位置很好。