Sheraton Riyadh Hotel & Towers♡

Commendation for the Outstanding Sheraton Riyadh Hotel & Towers Team

10.0

I am writing to express my heartfelt gratitude for the truly exceptional hospitality I experienced during my one-year stay at Sheraton Riyadh Hotel & Towers. From day one, the entire team made me feel at home—not just through high-quality service, but through genuine warmth, professionalism, and attention to detail that transformed my long stay into a truly memorable experience. What stood out most was the consistency. For the entire year, the level of service remained exceptional. I never experienced a single issue—not once—and that in itself speaks volumes about the dedication, discipline, and teamwork of everyone involved. I would like to begin by recognizing the exceptional reception team—Khalid Al-Shahri, Hamed, Dania, Yahya, Nawaf, and Idris—whose kindness, helpfulness, and welcoming spirit made every day easier and more enjoyable. They always went the extra mile, and I’m especially grateful for how they consistently upgraded me to a special room that felt like it was prepared just for me. That thoughtful gesture made all the difference and showed how much they truly cared. I would also like to extend sincere thanks to the incredible bellmen and baggage team—Yassin, Arif, Jonathan, Hilal, Rusal Ahmed, Fayas, and Al Amin—for their consistent support, warm greetings, and tireless assistance with luggage and daily needs. Their politeness, efficiency, and positivity added a wonderful energy to my daily comings and goings. A very special thank you to the lounge team—Kalim, Mazhar, and Joyel—who went above and beyond, especially when it came to meals. Whenever I wasn’t satisfied with the food, they kindly helped find an alternative, often remembering exactly what I liked. Their care and attentiveness made me feel truly looked after. To the amazing Bustan Restaurant team—Naveed, Aminul, Zahid, Sohel, Mukhtar, Haleem, and Razaul—thank you for your warm service, kindness, and commitment to making every meal enjoyable. You were always attentive, professional, and genuinely caring. Your efforts made a difference every single day, and I deeply appreciate it. The room service and housekeeping teams also deserve heartfelt appreciation for maintaining such a clean, peaceful, and comfortable environment throughout my stay. And of course, none of this would be possible without the dedicated management team working behind the scenes—your leadership and commitment to excellence were clearly reflected in every interaction I had. Your efforts have created a culture of genuine care, and it truly shows. Every single person I interacted with reflected the values of the Marriott brand: excellence, hospitality, and genuine care. This team didn’t just meet expectations—they created a sense of belonging, and for that, I will always be grateful. As I prepare to leave, I want to express just how hard it is to say goodbye. I genuinely don’t want to go back—because this hotel has become more than just a place to stay; it has become my second home. The comfort, kindness, and familiarity I felt here will stay with me always. In fact, I have never experienced this kind of atmosphere and service at any other hotel—not even within the same brand. The vibe and spirit at Sheraton Riyadh are truly unique, and I sincerely hope this culture of genuine care, hospitality, and professionalism can be reflected in all Marriott hotels around the world. I hope this message serves as a small contribution to the recognition they truly deserve and supports them in their continued growth and success within the Marriott family.

Guest review

8.0

Property conditions wasn’t that good

Guest review

4.0

Renovations are required hotel room condition is poor ,, however, the hotel reception staff are friendly and cooperative

Restful weekend

8.0

By the time I had driven down (and survived) from Buraydah, I just wanted to get checked in and get to my room. Check-in was smooth and I was very pleased with my room. It was well appointed and spacious with a comfortable bed. The team at breakfast made me a great infusion to fight off my developing cold, for which I was most grateful. All in all, a restful weekend stay, thank you.

Calm stay for for 1 night trip

10.0

Very friendly and very calm and clean as always

Room type and refund request

6.0

Althıugh I have mistakenly selected smoking room, I asked for a non-smoking room while at the reception check-in. The gentleman said ok and told me that he have changed my room to a non-smoking room. However when I entered my room I realized it was a smoking room. My stay and sleep was awful and I asked for a refund during the check-out. However the reception could not manage this request. Also, cold water was not working and both sides of shower water was hot. I also informed the hotel about this and asked for a discount and refund.