Rydges South Bank♡

Impressive Customer Service

10.0

Stayed at the hotel last weekend, we spoke on the phone prior to checking-in, with Liana who was very helpful, giving us insights on things to do in Brisbane. We were a little stressed out about coming in as we were travelling with a couple of rowdy toddlers who were getting restless from the long drive. When we arrived at the hotel, the concierge were very friendly and Liana helped us to check-in. She was patient, understanding and made this trip a wonderful and memorable experience. The kids loved the hotel, the atmosphere was great and the lobby was very clean. Great location for families as well as a kid friendly pool. Overall, great experience and would highly recommend.

Great location

10.0

The hotel is in a great, central location. The rooms are clean and spacious.

Good Hotel with a Few Drawbacks

8.0

We spent one night at Rydges South Bank Brisbane and thus us our appraisal of this hotel:- Positives:- (1) It is situated in a wonderful location so close to Southbank restaurants and public transport as well as QPAC and the Convention Centre. (2) The King Suite was reasonably spacious - not as spacious as the equivalent Pullman hotels but more than adequate nonetheless. (3) Despite being right next to a train line, it was incredibly quiet. (4) The walk-in shower was a definite plus as was the full sized bath for those who would like this. (5) The buffet breakfast was extensive - not up to the standard of Novotel and Pullman hotels where we have stayed but very good nonetheless. (6) Parking was relatively straight-forward although we did have to get our things out quickly upon arrival. The return of our vehicle was swift and easy to arrange. (7) Check-out was very easy and done online and by dropping the keys into a box. Negatives:- (1) The parking was a little annoying as we were unable to return to our car to collect anything we may have left in there. Valet parking is the only option so it was quite expensive at $59. The staff, however, were courteous in this area. (2) The check-in was reasonably smooth but we were not impressed with the employee telling us that breakfast had not been paid for when it was part of a package. I had the paperwork as a hard copy and pn my phone as well to prove this but it turned out to be unnecessary as he corrected himself immediately after I corrected him. Was he trying to get us to pay twice for breakfast?? Not sure. (3) We were VERY disappointed to have paid for a King Suite and ended up on Floor 2 - albeit on a corner. We were expecting a higher floor with a view of the Brisbane River and skyline. Instead, we received a view of a convenience store on Grey Street, the building across the road from Glenelg Street and the train line and bus route. Considering the very expensive cost of this room - almost $400 without parking, this was really disappointing. (4) The room appeared to be spotless but before eating anything nor turning on a tap, we observed ants which was not pleasant. (5) We had no milk in our room for tea or coffee. (6) The bedroom became very hot in the night at 21 degrees and was still quite warm at 19.5 degrees. There only seemed to be one control for regulating the temperature. (7) Having two televisions - one in each room - was great but there were very few pay TV channels (e.g. Foxtel) available. Novotel is much better in providing a more extensive choice regarding TV stations. (8) We felt that the staff could have been more friendly particularly in the restaurant. We were greeted by one gentleman who was great but the two ladies working in our area - one had been on the service desk of the restaurant serving someone else when we arrived - were VERY sour. Some other staff were OK but could learn a lesson or two in PR from similar staff in other hotels of a similar rating and cost. (9) Disappointing that breakfast finished at 10am on a Saturday when some like to have a leisurely start to the day on a weekend.

A wonderful place to stay.

10.0

We had a wonderful stay in Rydges Hotel. It is so central to everything in Brisbane. A lovely place to stay. The room was spotless. The hotel itself was beautiful and the staff were so friendly.

Great place to stay when in Southbank area, clean, quiet and great staff.

10.0

This is my second time staying here. Stayed prior to cruise departure and stayed again when cruise returned prior to flying home. In good location and quiet property too. Also very clean with wonderful staff and amenities including a good gym to use. All staff throughout are lovely and everyone from concierge through to housekeeping and reception greeted me when seen walking through property. Beds are also very comfy and love the bathrooms with a nice walk in shower Thankyou.

Amazing stay as always

10.0

We always stay at Rydges south bank as it close to all the amazing restaurant,shops and all the venues whenever we attend concerts and musical event. We always have a comfortable stay at Rydges and staff are helpful and accomodating.