Radisson Hotel Hauppauge-Long Island♡

DONT STAY THERE !!!

2.0

No one at the front desk upon arrival, had to wait a 30 mins after wondering around seeking help from mean bartender. Staff very rude and unwelcoming. Once in room, thermostat did not work, and shower could only run on scalding hot. Called and walked down to front desk and no one was around again. Bed was very worn and can feel the springs. Only 1 towel was provided. Sink was chipped and rusted. Rugs worn. Snack shop and restaurant were closed. They would not even provide a receipt. I am shocked this is run by Marriot and why Suffolk County doesn't do some thing about this place is beyond me judging from all of these reviews. I would rate it a 0 if I could but 1 is as low as we can do. DON"T GO THERE !!!

Not Worth the Money

2.0

Do not stay at this hotel. It is dirty, ill maintained, and the staff is incredibly rude and unhelpful. Upon check in we were told that the room we had reserved would not be given to us and instead we would be placed at a downgraded room for the same price. After almost 2 hours of trying to resolve the issue, the customer service agents from Expedia were able to get the hotel to honor our reservation. The hotel manager refused to speak to us and the front desk people were very unwelcoming. Once in the room we had paid for the ceiling began to leak so we were moved to another room. The furniture and carpets in both rooms were stained and dirty. The pool area is disgusting. It was clearly not routinely cleaned because there were leftover towels and food crumbs around the pool. Not to mention the gross carpet that surrounds the pool area. Expedia was great in helping us resolve the issue, and they had asked the hotel to compensate us for our time but the hotel refused. Save your money and time, do not stay here.

My overall stay was ok, could’ve been better.

5.0

House keepers were the best. Also the front desk guy(the one with the low hair cut) he was awesome as well.

− I don’t like the front desk guy(the one with the long hair)some issues wasn’t his fault but some things in particular he didn’t even look into like I asked. He just needs a little more work with his customer service skills. Also didn’t like the fact that I had to pay for breakfast every morning. I traveled with kids and I definitely wouldn’t have booked here if I would’ve known breakfast wasn’t included.

Guest review

1.0

− Everything. I wasn’t the only one that cancelled. DON’T stay here.. Waiting for them to cancel my stay

Didn’t stay.

1.0

Nothing. Waiting to credit my account for NOT staying here.

− Waiting for them to credit my account for not staying at the hotel. It’s gross and I wouldn’t recommend anyone staying at this hotel. Rooms smelled like smoke. Hotel is run down. NOT family friendly.

My money was STOLEN!

2.0

I WAS CHARGED ILLEGALLY! I hope that NOBODY ever stays here that cares about their money! My card was used to pay for someone else’s hotel room upon check-in. I was told I was being charged $100 for incidentals and was actually charged $454!!! My room was paid for in advance from a 3rd party so I should have NEVER been charged here. I spoke to the manager, Reggie, who claims he could not find this transaction, but it’s POSTED to my account! This is THEFT! Mind you, Reggie, the manager, is the one who did my check-in!!! I would absolutely NEVER stay here again or recommend this place to anyone. I have already contacted both the hotel and my bank to dispute this charge. Do not EVER stay here.