Marble Apartments Broadway Two

HORRIBLE

1.0

Ubicación buena, cerca del metro

− El alojamiento es simplemente asqueroso, nos encontramos desde basura en la entrada a carne podrida en el congelador. La casa huele a rancio, se nota que no la han limpiado en tiempo y no solo por el olor. Nos encontramos suciedad por todos lados, no pudimos ducharnos del asco que nos daba el baño. Tuvimos que comprar vasos de plástico porque los que habían en la casa estaban muy sucios y tampoco proporcionaba jabones ni utensilios para limpiar claro. Abrimos el congelador para guardar algo de compra y para nuestra sorpresa nos encontramos con carne podrida, sangre y alguna verdura asquerosa . El segundo cajon del congelador estaba hasta arriba de agua sucia, inservible. Las sábanas llenas de manchas y el sofá también, nos encontramos de todo debajo de los sofás. Tema a parte ,el depósito , hace mas de una semana que les estoy reclamando la devolución de este ( £250) y solo nos dan largas o simplemente no contestan. No adjunto mas fotos porque no se me permite desde la app. Asqueroso y servicio nefasto.

Shockingly poor cleanliness and hosting communication

1.0

Nothing. The whole experience was dreadful.

− This review will come as no shock to the property, I am sure. We arrived at the property where we had to push a pile of post from behind the door, found grease still in the grill pan, the floor unmopped, ring marks in the fridge which also stank of stale milk, dust and hair in the bedding, hair in the bathroom sink plughole, a shower screen that couldn't be seen through, limescale as a shower head and I didnt even dare look at the toilet. There is no way I could allow my family to stay in that mess. After complaining, we booked another accommodation at short notice. Even a team of experienced and competent cleaners using a whole day, would not have been able to make the accommodation to an acceptable standard for me and my family to stay in. I was promised a full refund by the property but I was not given any proof of the refund. I waited for 4 weeks before finally booking.com refunded me. This was after I sent in 3 sets of proof of payment and being passed from one agent to the next. The whole experience was a nightmare from start to finish.

The location was great, but would not book again

4.0

Location

− Not clean

Scammy.

1.0

− The apartment was switched to an unbooked alternative one last minute. Had to pay a £250 deposit online to get the door code. Then the place was totally unfit for our family. Damp, stains in many areas, unpleasant. Repeated difficulties contacting host. Made 20+ phone calls. Didn't get deposit back for days.

Worst experience

2.0

Everything broken with spider webs and atleast trash bags outside the apartment

− Everything