Sonesta Simply Suites Cleveland Westlake♡

Okay for one night

2.0

As a person with asthma this was a difficult stay but at least it was for one night. The place was not clean at all. There was dust everywhere, especially on the microwave. The dust was caked on. The bathroom is where I was the most disappointed.. there was hair.. I will say from other guests because clearly the bathroom was not cleaned properly. Sadly this isn't a well maintained establishment by any means.

− Do better at cleaning.

One of my most uncomfortable hotel stays.

3.0

There wasn't much to like. I was disappointed by this hotel twice.

− For starters the room had a very bad odor. The floors were dirty. The towels had hair on them. The kitchen barely had dishes. We ended up leaving at 10pm because we couldnt stand to stay.

Decent, but wouldn't stay again...

7.0

The staff was very friendly! We loved being in what felt like an apartment complex rather than a hotel building. We loved the layout of our suite with the full kitchen and vanity area separate from the toilet and shower. The shower also had really good water pressure.

− The entire location was just outdated and not maintained at all. Drawers and doors were falling apart, paint chipped and peeling, burnt out lightbulbs, empty toiletry bottles, and water stains on the ceiling; just very poorly maintained. It was not clean. It SMELLED very clean upon walking in, which was a good sign as it is a dog friendly establishment, but we found dirty socks in the pullout couch, receipts and paperwork from previous occupants in the garbage cans as well as in the beds, and the pullout bed was COVERED in crumbs and dog hair. It was surface level clean; but the closer you looked, it was quite dirty. The staff was friendly with us, but it's not pleasant to overhear workers cursing and screaming about their personal drama as you're walking the premises. The police were also in the lobby as we were checking in. Just sketchy and tacky. The lobby isn't open 24hrs. We needed more towels and blankets after midnight, but no one was available. We had to just make due. The lobby was completely locked and vacated. Not a big deal, but not practical. What if we had an emergency?

Guest review

1.0

The pool area looked nice. The lady at the front desk was very nice. She had a constant long line. She remained patient and treated everyone with respect.

− Our shower backed up. No sheets. No towels. No pillows. Filthy sheets on the king bed. Pullout was horrible. I Left within 4 hours. Still waiting for management to call me back.

Guest review

3.0

Just the convenient location.

− Bathroom smelled like mold, Floors were really dirty, noisy people around, didn't seem secure when we would lock the door, didn't quite have all cooking utensils. Pan would have been nice, we only had a pot, cookie sheet, and strainer.

Horrible never again.

1.0

Nothing

− Smell and no tv to watch all night