Baltimore Marriott Inner Harbor at Camden Yards

Great hotel horrible check in and staff communication

1.0

Location near concert venue

− 2-1/2 hour wait in check in line. No clean rooms yet. Had to get ready in our car. 45 min wait in line to get room key at 1:30. So check in time was Saturday 4pm. Actually got into our room at Sunday 2am

Guest review

3.0

Room was clean and comfortable.

− Check in was atrocious and took 2.5 hours in a line of chaos. We checked out by 7am the next morning, skipping our pre paid breakfast, to avoid the same situation. If I had been able to cancel last minute, it would have made more sense to drive home after our event than spending money on a hotel room we were only able to use for a few short hours.

3 Hour Check-in wait time! For a concert weekend!

2.0

Had the worst experience here this past weekend. There was a Morgan Wallen concert we were going too, as well as like 10,000+ others. This hotel is within walking distance of Orioles Park and M&T Bank Stadium, so assuming the staff knew of this event, this Marriott was extremely unprepared. We arrived around 4:15pm, check in started at 4, there was a line around the lobby TWICE for people to check in. We waited 3 hours in line just for check in, for them to say they didn’t even have any clean rooms? We booked this reservation in November of last year, so this was unbelievable. Once we DID get a room, we had to rush to the concert. We were lucky to even get a room, as we saw many others after the concert still trying to check in. The staff should be better trained for this sort of thing, considering there are large events in that area weekly. Dissapointed to say the least, and won’t be returning.

Location to the stadiums is excellent!

7.0

The location to M and T was perfect. The room was modern and the bed was comfortable! The shower had good water pressure. There is coffee and water in the lobby. Parking was on property!

− The room was clean and modern. However there was not a trash can anywhere in the room. There also was not a coffee maker. There were cups and coffee bags but no maker. There was not any soap dispensers in the shower. The bottles were missing. I also found it odd there was not a box of tissues in the room. These are minor things but I found it odd. I had to call housekeeping and they brought up a coffee maker and garbage pail. The door to the room was difficult to open as well. Again minor but strange.

Horrific Check In Experience

2.0

Absolutely do not stay at this hotel- we were here for a concert and waited in line 3 hours to check in. They were understaffed at best and they were stepping out from behind the counter to collect delivered groceries and take selfies. We missed the first part of the concert- in addition the hotel is in disrepair.

Booked hotel room from Friday-Sunday for anniversary trip to see the Orioles play. I’ve stayed in many Marriott hotels a

1.0

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− Booked hotel room from Friday-Sunday for anniversary trip to see the Orioles play. I’ve stayed in many Marriott hotels around the states and have had excellent stays. When we arrived and got to our room, pillows were tossed all over the bed, bugs and lint on the floor, it smelled terrible, and then when we checked the bathroom we found more bugs, a dirty shower and someone’s stool in the toilet. Immediately took this to a “supervisor” and all he said was oh that’s a oopsie; free breakfast on me and I’ll get yall another room. Very unprofessional and unpleasant. We arrived to our second room which smelled like nothing but chemicals. Worst experience so far and would not recommend the money spent here!