Crowne Plaza Milwaukee Airport by IHG♡

Guest review

4.0

Nothing

− Everything We stayed for two nights and never cleaned the rooms we have been told that cleaning is only one time every 3 days

Convienient!

9.0

The staff was courteous and very helpful.

− It was a bit tired and clearly needs a refresh.

Confirmed Reservation. No Room. No Help. An Absolute Failure of Hospitality.

2.0

On June 16, I experienced what is, without question, the worst hotel experience I have ever had. I arrived at the Crowne Plaza Milwaukee Airport at approximately 5:10 PM to check into my confirmed reservation. The front desk agent, Kiki, informed me that there were no clean rooms available and that it would be about 30 minutes before one was ready. I accepted that explanation, left to have dinner, and returned around 8:30 PM—more than three hours later—expecting my room to be ready. Instead, I was told that they had no rooms available at all and that I would not be staying there. No phone call. No text message. No apology before I arrived back at the hotel. Just, “We don’t have a room for you.” When I asked where they were relocating me, as walking displaced guests to another hotel at the property’s expense is standard practice when a hotel oversells, I was told, “We were busy today and the city is sold out.” Their solution? They could cancel my reservation “without penalty.” Without penalty? The penalty was entirely mine. I was stranded in a city where hotel inventory had essentially disappeared because Crowne Plaza sold me a room they ultimately could not provide. I immediately contacted IHG Customer Care, only to be told there was nothing they could do because the hotel was sold out. Their attempt at making things right was an insulting 15,000 IHG One Rewards points—a gesture that doesn’t begin to compensate for what followed. I searched everywhere for a room. The closest available hotel I could find was a Hyatt charging $882 per night—well outside my company’s travel policy. With virtually no options remaining, I had to drive an hour south to Chicago just to find a hotel with availability. To make matters worse, I had an early morning flight departing from Milwaukee. That meant driving an hour to Chicago late at night, sleeping fewer than four hours, and then driving another hour back to Milwaukee before dawn to catch my flight. Because Crowne Plaza oversold its hotel. Because Crowne Plaza failed to relocate a displaced guest. Because Crowne Plaza offered no meaningful assistance whatsoever. This wasn’t an inconvenience—it was a complete failure of hospitality and customer service. At no point did anyone take ownership of the situation, attempt to find a solution, or demonstrate even a basic level of empathy. I’ve stayed at countless IHG properties over the years, and this experience was by far the most disappointing. A confirmed reservation should mean exactly that: confirmed. If your hotel oversells, the burden should never fall entirely on the guest to solve the problem. The Crowne Plaza Milwaukee Airport failed at the most fundamental responsibility of a hotel: providing the room that was reserved. Its complete lack of accountability and customer care is an embarrassment to the Crowne Plaza and IHG brands. Avoid this property if you value reliability. A reservation here is apparently nothing more than a suggestion.

Would be nice if staff removed racist people instead of allowing them to be racist.

3.0

− VERY racist black guests making fun of the Indian people in the lobby Everytime I was going through. Makes me not return when the staff did nothing to stop it.

Guest review

10.0

It was good

− Everything