Comfort Inn & Suites Pittsburgh Fox Chapel♡

The room was ok. Wouldn't stay here again Pictures do not represent facility at all.

2.0

Facility was very unkept.

− Dirty Green mold on all windows at swimming pool. Garbage in stairwells. Hallways not swept. No curb appeal looked deserted. Wonder if Comfort Inn knows what their name is behind.

It was so bad that we actually didn’t stay. We checked in, waited an hour on a resolution, and then booked a different h

1.0

Nothing.

− To start with, this property has no signage anywhere on the outside of the building indicating that it is a Comfort Inn, let alone a hotel. Once inside, the lobby has a very bad smell, similar to smoke and feces. The hallways and stairwells smell the same. The entire facility is very hot inside. We got into our room and the AC was already on full blast, on the lowest possible temperature but it was not putting out any cold air throughout the room. The bed was very uncomfortable. The heavy curtains were broken and falling down and the sheer curtains had what looked like blood smeared on them. In the bathroom, the toilet is very low to the ground and there was a filthy wash cloth hanging from the showerhead from a previous guest(?). It was disgusting. I called the front desk to ask what options we had for a refund or at least a different room because it was clear we would not be staying in this one. I was cut off and yelled at “just wait! Just wait! You can talk to my boss, he’s coming. Wait..” and then the line went busy. No one ever came back to the phone so I hung up, thinking maybe they were coming up to the room. No one ever came. We took our things to the car and went down to the lobby where multiple people were waiting and asked if we were checking in, I tried explaining that we needed to leave and was once again cut off and told to wait.. a different employee came over and asked if I was checking in, I said no and tried explaining the situation again. I was cut off a third time and told “I’m changing your room! I’m changing your room!” At this point I was beyond frustrated with the entire experience. I asked for a refund and said I would not be staying there. I was told no one could give me a refund and to call and talk to the boss at 9am the next day. I cancelled through booking.com instead. I will never go back to this place and very strongly urge anyone considering booking here to find somewhere else.

I felt dirty just being there and will definitely never stay there again.

1.0

− This property is absolutely filthy and I would never recommend anyone stay there. The hallways don't look like they are ever vacuumed. There is just too much to list i don't know how this property would meet even the lowest standard of having the Comforrt Inn name on it. I should have read the reviews instead of trusting the name Comfort inn. I honestly don't know how this place can even pass a health inspection to continue to operate. Maybe they don't do health inspections there.

Good location to highway

5.0

− It had a smell the stairwells were the worse. No towels at the pool, it had a place for them but they weren’t there. All the equipment in the gym didn’t work .

The place was very dirty! Our bathroom had dirt all over the floors! The microwave and hairdryer did not work and the to

5.0

The lady working the front desk was wonderful and very friendly

− The cleanliness of the over property was awful!!!

Guest review

3.0

Location was good

− Not the cleanest. No towels ever in pool area and no help with getting them.