Hampton Inn & Suites - Vicksburg♡

Guest review

6.0

Tasha - the front desk clerk who checked me was great. A discovered a bug in my room, a roach and requested a new room. She was prompt in getting us moved to a new room. A discount should have given is my complaint also prefer rooms with a bathroom

− The roach in my first room i was given

Short stay, but decent

9.0

Staff was friendly, great location next to the park, interior was clean.

− Exterior looked like it could use fresh paint. Breakfast was not very good.

Prima hotel

6.0

De locatie en het ontbijt

− We hadden gereserveerd voor vijf personen maar kregen 2 queensize bedden. Dit aangegeven bij de receptie en kregen toen een kamer met een kingsizebed, een slaapbank en er werd een uitklapbed bijgezet. Een tweede kamer boeken was erg prijzig dus toch maar voor de laatste kamer gekozen. Dus als je met vijf of meer personen bent boek meerdere kamers!

Guest review

8.0

The room was clean and comfortable. The staff was pleasant and helpful

− The bathroom had damage to the ceiling and there was mold on the wall above the shower head

Worst Hilton Stay - Bed Bugs, Dirty and Unsafe

2.0

BEWARE STAYING HERE! HOTEL HAS BED BUGS! We have been faithful Hilton customers for years and have never experienced one issue. Not one! Until we stayed at this hotel. After settling in for the night, we ran upon bugs on our phones and in our beds. After finding bugs in the bed, we did not stick around to find more. We immediately packed up our things. I went downstairs to talk to the employees working the front desk and was told they would switch us to a new room. Zero apologies. Zero remorse. Zero “I’m so sorry for the trouble.” Absolutely nothing. All they stated was that they would see about getting us a partial credit. We were staying in a double bed room for the night and all rooms with double beds were taken so they put us in a room with a King bed. I was informed they would notify the hotel manager and that they would escalate the issue with Hilton corporate. I called Hilton myself a few days later after not receiving a phone call much less an email from the hotel Manager. I was given a case number and was notified it would be 48 hours before I heard anything and when I did hear something, it would be via email from the Hotel Manager. A WEEK LATER….still nothing. Just a partial credit on my Hilton account. After calling Hilton, AGAIN, I was finally given the full credit I originally requested. I was also informed from the customer service rep with Hilton that the hotel stated “upon inspection, no bugs were found.” This hotel is run poorly, did not inspect the room properly and does not care about Hilton customers. We will not be staying at this hotel again, nor any other Hilton hotel in this town. Inspect your beds if you stay here! Apparently they don’t inspect thoroughly! Your hotel is only as clean as the employees you hire! In addition to this issue, the hotel is not clean and is unsafe. They have a security guy that "patrols" the parking lot to keep cars from getting broken in to. Will never recommend this place! Highly disappointed!