Birch Hill Suites Grand Rapids♡

Guest review

9.0

The staff and management were excellent

− Nothing

Better ways to Make the Customer Happy

1.0

Friendly knowledgable staff.

− Room was very noisy being next to a busy street. The bed was uncomfortable. There is a water leak in the toilet and you could hear the water running when the tank reached a certain level to fill up. The attendant failed to give me my license back and had to stay until someone returned the next day to get it back. There was no place to plug in a USB cord that I noticed where you could charge you cell phone unless you had a charger to plug into the wall outlet. There was no one available to contact after the office was closed.

Rough but potential

3.0

The staff is very nice.

− The place has potential, but needs a lot of work. They were just bought out and our suite needed a lot of cleaning. On first glance it looks nice but the floors were grimy and everything was worn and falling apart

I spent over 100 on cleaning supplies for a disgusting room!! RUN far away from this establishment!!

1.0

Absolutely nothing.

− Where do I start! The room I was assigned upon check in had a broken chair and multiple COCKROACHES in it. I immediately went to the front desk to request another only to be met with the most unpleasant manager I've ever encountered. He told me he doesn't change rooms for people because of what THEY could be bringing in with them in their own luggage!!! I then informed him that's exactly why I would like another room. I didn't take a single item in with me as I looked over the room so that was irrelevant to me. He then stated he usually doesn't do this ( "This" being the fact that he would assign me another room) because they don't have to but here you go. He gave me another room right upstairs from the first one. WHEN I TELL YOU THIS IS THE WORST POSSIBLE HOTEL TO STAY AT, I DEFINITELY MEAN IT!!!! Walked up the stairs to a giant trash bag right in front of the room. Open the door...Smelled horrible! Looked horrible!! Was horrible!!!! Upon entering the room you could still smell the dog or dogs that had been there prior to me. The curtains looked like they had urine and feces from the animals, they had been shredded apart, and to top it off they hardly covered the windows!!! The floors were sticky and clearly had not been cleaned in ages. The table tops and counters were all disgusting! The walls were so dirty it looked like this was a huge animal cage if you ask me. The bathroom was horrendous. The walls, the door, the shower/tub, and the shower curtain all had what appeared to be mud and paw marks splattered throughout. The vents in the room were deplorable, covered in thick sheets of dark dirty dust and fur all with dryer sheets tucked inside ( Like that was supposed to help ANYTHING! ) The bed had a giant plastic bag around it, No fitted sheet or blanket....They had two flat sheets on the bed and one dirty sheet inside the pull out couch!! When I went to the front desk to complain, there was NO ONE to be found.

Disappointed

1.0

− Over booked!! No help getting another place to stay!!