Courtyard by Marriott Cypress Anaheim / Orange County♡

Best customer service ever!!

10.0

Sarina checked us into the hotel last night and was very sweet and kind from the get go. As I checked in, she acknowledged our upgrade request and asked if a King room would be ok. On this trip we had our kids with us so we needed the queen beds. I told her I appreciated her trying and she asked if there was anything else she could do. In a joking way, I said, how about a bottle of champagne. We both had a good laugh and I carried on to our room to settle in. When we returned from dinner, Sarina arranged and delivered a chilled bottle of wine and a fruit and cheese plate. What an amazing gesture from her and the team. In all the years I have traveled, I’ve never been treated so well by a hotel. I will remain a Titanium Elite member because of this. Thanks again Sarina for making our night special and going well above and beyond anything I have ever expected.

Our favorite Courtyard but employees were my favorite!!!

10.0

As someone who has worked in the hospitality industry for over 10 years, I know firsthand what exceptional service looks like. Meeting Italia, Sophia along with Sarina was a wonderful reminder of what genuine hospitality truly means. From the moment we spoke, they treated me with kindness, professionalism, and sincere care for me my family! Even though our interaction was brief, they went above and beyond to assist with my stay and accommodations, making sure I felt welcomed, valued, and completely taken care of! What stood out most was how genuine they were. Their compassion, attentiveness, and willingness to help didn't feel like part of the job it came from the heart. They made a lasting impression on me, and I truly appreciate the time and care they took to ensure I had a positive experience. Our family had an awesome stay. The lobby was big, welcoming, and very nice. We also loved how clean the rooms were, they were spotless and made our stay even more comfortable. Italia, Sophia and Sarina are an incredible asset to your team and are outstanding examples of what hospitality should ALWAYS be. Thank you for your kindness and for making my stay so memorable!!

Great one night stay

10.0

Great place to stay. Nice area, great staff and clean place. The staff went was very helpful, on checkin helping with making copies of documents and other support

Great Stay

10.0

Stay here for work and to visit friends often. Good selection of restaurants right across the parking lot. Sophia at the front desk is quite helpful.

Mold on Pillow at Courtyard by Marriott Cypress, CA – Hotel Never Responded, Only Expedia Refund

2.0

We stayed at the Courtyard by Marriott Cypress, California (Courtyard by Marriott Cypress, Orange County) for three nights. On our final morning, my wife discovered visible mold (see picture) on the underside of the pillow she had been sleeping on the entire stay. The pillow clearly had not been properly cleaned or replaced before our arrival. I contacted the hotel while still on the plane home and asked them to email me so I could send photos of the mold. They never followed up. I then called Expedia, who immediately issued the maximum refund they could ($75) and explained I would need to work directly with the hotel for the remainder. The moment the Expedia agent gave me an email address to send the photos to, the hotel “magically” sent the original email I’d requested. I replied with a detailed explanation and attached clear photos of the mold. I sent a follow-up email as well. I have received no response from the hotel at any point. This is a serious health and cleanliness issue. Sleeping on a moldy pillow for three nights is unacceptable, especially at a branded hotel like Courtyard by Marriott in Cypress, California. If Marriott corporate sees this: please investigate the housekeeping and management practices at this Cypress, CA property and make this right for guests who are being ignored after reporting a clear health hazard. I would recommend looking for another hotel based on the cleanliness and obviously their complete lack of customer service.

Great experience !

10.0

The morning staff or the overall staff was very pleasant and inviting and hospitable. It’s a plus plus that there’s a Starbucks bistro downstairs space was very clean. Had a very enjoyable time and the location was great and is accessible to many amenities in the area