YOTEL Washington DC♡

Guest review

1.0

No atienden el teléfono

Guest review

9.0

If you’re planning to explore Washington, DC on foot, YOTEL is a great choice. Its location near Union Station made getting around easy, and we loved ending each day with a swim in the rooftop pool.

Beside the front desk service. Great place to stay

7.0

Location, rooftop pool, rooms

− Front desk service. Lady was not kind, not so helpful. Made us feel unwanted or as if we were a burden.

Fantastic hotel unfortunately our room was very noisy

9.0

Staff were very helpful. Room was amazing

− Our room was next to an AC unit for another building and it was also a UPS pick up so the noise started really early {3am}

I hated it, nothing they offer was available when I went and they lie about prices.

4.0

I liked how close it was to a liquor store.

− I didn’t like the fact they lied about the security deposit amount and about the pool being open when I would arrive. Poor air quality is not a reason to close the pool in my opinion most ppl were still outside anyways. There was no hot water in my room when I showered. Instead of calling me down stairs to speak to me, they tried to charge me an additional $40 talking about I didn’t pay for my room in full they usually don’t do that til check out. It was a constant issue with my booking.com booking they kept trying to say I didn’t pay for the room already , thank goodness I kept my receipts. That’s was all on Friday into early Saturday morning and I still don’t have my deposit back. I won’t ever come back here. EVER. && parking was ridiculous 50 if you gon leave your car until you check out && 60 to be able to come and go.

Would never stay here again

4.0

Parking $60 per night which I think is ridiculous considering we’re paying for a room and they know just about everywhere we travel in the city we had to pay for parking. $100 per night incidental fee but they claim it’s a safety net for spending at the hotel. The staff not being in place Manager was rude but I will say he apologized. Bar area and restaurant sit down area were a privilege. Coffee machine being down and when they were working you had to rig it to get the coffee out. It’s like if you’re not spending extra money, you get treated like you’re not valued. The rooms are already expensive and everyone who stays should get treated the same. Pool closed the whole time until we were checking out we heard it opened. We only stayed at this hotel because of the pool videos we seen online. This was due to air quality so I can’t fault the hotel but this was disappointing for us. They charge me for the room in the beginning with the daily incidental fee but at checkout they recharged my card instead of using the funds from the original charge and crediting me the difference. They reversed the original funds which will take a few days to credit to my account.