Texican Court, by Valencia Hotel Collection

Fantastic service

10.0

I had a fantastic stay, to the rooms and the food it was all amazing. Someone stood out to me his name is Leo I don’t think he was our waiter but he did check on us to make sure we were good and I really appreciate it that someone so attentive to our table and man was I thirsty haha

Honest Review of the Texican Court

4.0

I travel to Irving for work every few months and usually stay at the same hotel. This trip, however, my manager suggested that everyone stay at the same location, so I canceled my usual reservation and booked Texican Court instead. After looking at the photos online, I thought it looked like a charming, unique place. One thing I didn't realize beforehand is that Texican Court is designed more like a motel than a traditional hotel. When I checked in, I was given a key card that also powers the room. I'd never seen that before, but I actually thought it was a neat feature. My first impression of the room was that it was fairly basic. It did have a colorful retro-style refrigerator stocked with just about every drink imaginable, along with snacks like chips, nuts, and candy. I didn't touch any of it after seeing that a small bottle of water cost $6. I was surprised there wasn't at least one complimentary bottle of water. There also wasn't a microwave in the room. Unfortunately, cleanliness is where my experience started to go downhill. The room was extremely dusty, and there were spider webs in several places. I even found a spider in the bathroom, and there was hair on the bedside table. I mentioned my concerns to the front desk and asked if the room had been vacant for a while because it genuinely looked like it hadn't been thoroughly cleaned. Thankfully, I always travel with disinfecting wipes and Lysol, so cleaning up wasn't a major inconvenience. Still, I've stayed in many hotels over the years, and I've never encountered that level of dust. I also had an issue with the room door. I was locked out twice and had to walk back to the front desk each time for assistance. One of the employees eventually walked back with me and showed me the "trick" to getting the door open if it happened again. Apparently, I needed to lift the handle while pushing the door forcefully. While I appreciated the help, that really isn't something guests should have to deal with. On my last day, I received an email asking if I was ready to check out. I normally just leave the key in the room when I leave, so I didn't think much of it. I saw the email at 12:09 p.m. (checkout is at noon) and immediately selected the option to check out. Later, I noticed I'd been charged a $50 late checkout fee for being just nine minutes past checkout. That felt excessive and left a bad impression. To end on a positive note, the staff was friendly throughout my stay, the food at the Cantina was very good, the bed was comfortable, and the shower had excellent water pressure with plenty of hot water. Unfortunately, those positives weren't enough to outweigh the cleanliness issues, the problems with the room door, and the late checkout charge. Because of those experiences, I would not stay here again or recommend Texican Court to others.

Deceptive pricing

2.0

No mention of pet fee on booking.com. advised them that we would be bringing pets and no mention of a pet fee. Checked out with a zero balance on our account. Later was charged over $172 for a pet fee. Beware of deceptive practices.

Place to Stay

6.0

It was a place to sleep

− Staff not willing to print a receipt for my stay because I booked with booking.com

Guest review

10.0

Very unique and beautiful