Green Dragon, Welton by Marston's Inns♡

Guest review

10.0

The room was lovely and the restaurant was very cozy! We would definitely come back here!

Guest review

10.0

Brilliant stay. Comfy beds, clean room and good breakfast. Overall, a great trip and would stay again if ever back down

Guest review

4.0

Room in need of maintenance. Shower leaking over floor, hand basin plug not functioning, lighting in bathroom and bedroom needed overhaul. Totally inadequate. We have stayed here before and it had been ok. Classic cooked breakfast poor, bacon and black pudding looked and tasted like it had been cooked before and reheated. Fried egg was borderline edible. Green Dragon suited us geography but unlikely to return unless major improvements take place.

Good nights but awful service from the management.

4.0

When I arrived I was greeted by friendly and informative staff. My room was very dated and in need of decoration. My bed was excellent and I had a good nights sleep after a very early start and a long day. In the morning I was woken up by a loud dripping coming from my en suite. As i entered the en suite I found it was flooded and there was water running from the ceiling and my things in the room were soaked. I had a very busy day ahead of me and was in need of a shower and shave before my appointments. When I mentioned this to a member of the management team I was informed there was nothing they could do for me and I had to wait until a room became available for me to use. I asked if they had a process to cover these situations and was asked “ What do you expect us to do?” They did not care and my experience of their customer service in difficult situations was poor. They did not care about my situation and I had to leave with a soaked toiletries bag, no shave and shower. This was about the worst service I have received in my time at hotels. For the price I don’t expect to be treated this way.

Guest review

2.0

“Totally chaotic experience. Very little communication between staff and customers, tables left uncleared, and the rooms extremely noisy. Parking is also tricky on weekends. I had no hot water for three nights despite staff being made aware, and the food was inedible.”

Guest review

8.0

We stayed for 2 nights , but have another night booked next week, ideal for our purpose , a family visit , disappointed the milk in our room was 12 days out of date , but that was easily replaceable, looking forward to our next visit