Holiday Inn Express Denver Downtown by IHG♡

2 ROOMS, 2 FAILURES - Room 766 No AC + Room 1266 No Power - July 2026

4.0

Stay: July 17-22, 2026 - Guest Fernando Trueba - Rooms 766 and 1266 - Booking via eDreams. Booked at Holiday Inn Express Denver Downtown, 1715 Tremont Place, Denver, CO 80202. Room 766: AC completely not working, room at 33°C / 91°F at night, impossible to sleep. Only solution offered were 2 loud floor fans blowing hot air. Video proof available. After complaint, staff kindly moved me to Room 1266 with AC. Thank you for that. However, Room 1266 now has NO electricity / light during early morning hours. Two major failures in two different rooms during same stay. Reported both times at front desk. Basic services should work. Waiting for written incident report and compensation for affected nights. Location is great and staff is polite, but maintenance needs urgent improvement. I have photos and 3 videos of both issues

It was a place to sleep for one night!

3.0

Location

− No AC and not well maintained

Great staff but most underwhelming hotel keep up.

3.0

It was very close to the 16th street mall and right in downtown Denver

− It was so meh… I’ve never had issues with Holiday Inn until now. It’s generally very clean and well kept but this one was very shoved together and there were so many problems. There isn’t A/C, it’s on central air which means it was hot and muggy, they gave us a box fan if it was too hot. In our first room the shower only ran only cold, the tub didn’t drain and the toilet wouldn’t flush, they moved us to a new room which was slightly better but the water went from zero to scalding hot in a few seconds and was very hard to cool down once it was that hot. The paint in both rooms was peeling off the walls and it just was not the cleanly you would expect. We didn’t have a fridge or microwave in the first room, the second room there wasn’t a dresser and the night stand drawers were hanging half off. The beds in both rooms were very hard and not comfortable. There is only valet parking in the building so you can not self park unless you find parking elsewhere. Not a problem if includes included in your room stay like ours was but lots of people had issues with it. 2 other people during our stay had to be moved rooms due to issues in there’s as well. They do have water dispensers with fresh cold water which was nice but the ice maker was always out of ice. The best part of our stay was how amazing and friendly the staff was. They were very accommodating and quick to get on problems but there were so many problems they wouldn’t have had to deal with if the hotel was kept up to standard by the owners.

Guest review

4.0

The employees were good, the facility was clean, location was great

− We couldnt check in due to the hotel system being down. There was no microwave or fridge so we had to throw out our food and drinks. But the biggest thing was it was soooo hot in the room. Our room was 79 degrees the whole stay. The staff didnt seem to be concerned that it was hot. To make it worse, the windows didnt open and the rooms were small making the space feel so stuffy and claustrophobic.

It was not a good experience.

1.0

The location

− I was put in one room the AC didn’t work so my first night was hot. Second day I got moved to another room and the AC in that room didn’t work either so all 3 nights I stayed I slept hot and all they did was give me fan. Horrible experience won’t do that ever again