Best Western Plus The Normandy Inn & Suites♡

Guest review

10.0

Very friendly staff. Room and facility’s were great,close to some restaurants. The bar and restaurant down stairs was great.

− Lots of police activity and crime pretty close, not right outside but within a few blocks

Guest review

10.0

The staff were amazing and very helpful. The receptionist Dee was absolutley amazing and very helpful The restuarant inside was also amazing

Guest review

10.0

Hotel with character, a pool, hot tub, and sauna. 10pm cookies and milk. Comfy beds. Parking wasn't bad. Staff was nice.

− No freezer in mini fridge.

Horrible

4.0

The hotel is ancient. The beds are awful. The pool had so much chlorine it literally burned my eyes just to walk into the atrium. The prices for drinks and snacks was more than double. The air conditioning didn’t work at all in room 308. The air conditioning was leaking onto the carpet in room 304. The only room that was acceptable was 309. I bought 3 rooms, for 3 days to attend my mother’s funeral. We were able to use 1 room, the others were trash. The manager refunded room 308. Do not waste your money here, it’s hot and it’s not comfortable at all. Peeling wall paper. There was a pile of cat litter in the bathroom floor in 309. Unacceptable.

Total Decline -- Try to find somewhere else to stay

2.0

We booked three poolside rooms for my brother's birthday because we've stayed at this hotel many times before and always had a good experience. Sadly, this stay was nothing like our previous visits. The first thing we noticed was the ants. All three rooms had ants around the nightstands, ants near their auto coffee maker, and there were ants in the pool area as well. The pool itself was fine, but the seating area around it was unbearably hot because the ventilation system wasn't working. It was so uncomfortable that no one wanted to sit there and enjoy the area. Check-in didn't get things off to a great start either. Patrick told us we couldn't use our first responder discount and that we weren't allowed to pay for the rooms in cash. Throughout the weekend it was obvious the hotel was severely understaffed. We rarely saw any employees, and the one staff member we did see was running everywhere trying to do everything himself. Two of our rooms also had air conditioning problems. We reported it, but were told the A/C was working and that it would eventually fix itself. It never did. One room never got cooler than 78°F, and another kept bouncing between 80°F and 74°F. It made sleeping very uncomfortable. Calling the front desk didn't help because most of the time no one answered the phone. To make things worse, one of the poolside rooms we had specifically reserved was changed to a room in one of the towers, away from the rest of our group. Since we had booked these rooms together to celebrate my brother's birthday, this was really disappointing. At checkout we asked if the room rate could be adjusted because we didn't receive the accommodations we reserved. Alex, who was introduced as the on-site manager, told us he couldn't adjust the rate or deal with any of our concerns. Instead, he said the general manager would have to contact us. I called for two days, and I get an answering machine. I'm still waiting for that call. I find it hard to believe that on a busy Sunday morning there wasn't a manager on site with the authority to resolve guest issues before they left. It's disappointing because this used to be one of our favorite places to stay. Between the ants, the broken air conditioning, the uncomfortable pool seating area, being moved out of one of our reserved poolside rooms, the lack of staff, and the lack of management support, this was easily our worst stay here. We won't be coming back unless major changes are made.