Hilton Garden Inn Reagan National Airport♡

Terrible stay

4.0

On 1/3/26 I called the Hilton garden inn at 12:45am I was put on hold for 25 mins no explanation was given as to why I was put on hold, I then hang up and call again being put on hold again for 15 mins before I called back multiple times to try and get an answer from someone, finally after 3 times of trying to call the front desk the rudest lady came on the phone and told me I would be put on hold I asked “how long” she said “one moment” and puts me on hold for another 20 mins! She claims that she was dealing with a customer and had a bad attitude the entire call when I feel like my questions where simple 1.) can I have a late check out and how much is it and 2.) how much is breakfest, I didn’t even get to my second question as she said she had another customer in the lobby to deal with then I get put on hold for another 10 mins before I finally asked her for her name and she refused to give it to me possibly knowing that I was going to complain. She told me to call her the “front desk attendant ”, so to the “front desk attendant” who that was working at 12:45am (was a lady) on 1/3/26 and disconnected my call after I asked how much the breakfest was I really hope you get retained in customer service because conflict and resolution is not ur strongest attribute. As for the actual room it was great nice and clean and comfy beds, I wish the elevator for the suites would work just one time I stay here so I don’t have to take stairs luckily I don’t have a lot of luggage, but I couldn’t imagine what it must be like for the family’s that do. This review is mostly based on the customer service experience I had which was poor and honestly not even worth 2 stars however the only thing saving this hotel is that the rooms are nice. I will say however the manager on duty that answered the phone in the morning around 10am ish on the same day was very helpful.

2.5 Stars - 3 Stars Is Generous

6.0

I'll error on the side of enthusiasm and rate this hotel 3 stars, because 2.5 is not allowed. Overall, I was mildly disappointed. It is not a bargain when the exorbitant cost of parking is taken into consideration. Pros • Great location, near Reagan National Airport and short walk to Crystal City Metro stop. • Rooms were recently renovated. Cons • Parking was an additional $48/night (over half the cost of the room on Expedia). • Rooms are small, hallways are narrow. • Beds are smaller than typical for "Queen" size. • Rooms lack a closet, just an armoire. • No bar soap, minimal towels. • Elevator at end of hallway near parking garage was dilapidated, lurched, and made scary noises. • We were awakened at midnight when multiple next-door guests arrived and started partying to loud rap music. I went to the front desk in my pajamas to request a new room and was denied. Instead, over my objections to do so, the clerk called the room and said on the phone to its partying occupants, "The people next door are complaining about the music." I then turned to the clerk and said, "Thanks. Are you trying to get me killed?" She responded, "They won't know it's you; there are rooms on both sides." I was reassured that it reduced my odds of becoming a homicide victim by half. • There was hair embedded in the scrambled eggs in the breakfast buffet, which is not included in the room costs and is an extra ~$20.

Great if you love Cold Showers

4.0

Spent one night here this past week while chaperoning a school field trip to Washington, D.C. In general, the hotel was nice. The room was clean, had ample space, beds were comfortable, and the HVAC unit made plenty of white noise to block out the sounds outside. Our group had a buffet breakfast in the meeting room space the next morning. It was okay, but not great. The main reason for my negative rating though was the water. Our hotel room had no hot water at all. None. We had 2 adults and 2 kids. The adults tried everything possible (there is a usual handle set up) and still nothing. We assumed because so many in our group arrived and possibly trying to shower at once had overloaded the hotel system. The next morning we discovered it was just our room. An ice cold shower is something that sticks with you in the worst way. I've traveled a good bit over the years and this was a first. Quite frankly, I will not consider booking a stay here in the future for that reason alone.

Unclear amenities, rude staff, and misleading info

2.0

My recent stay was marred by a series of disappointing experiences, primarily due to misinformation and unprofessional behavior from the staff. Despite the listing indicating self-parking, it failed to disclose that the service was not complimentary. Additionally, while the listing suggested that coffee would be available at 6 AM, the staff informed me that it would be available at 7 AM. Furthermore, although I was informed that I would be eligible to earn loyalty points, these points could only be redeemed through direct bookings. The breakfast details were also unclear, and a staff member who claimed to be the food manager engaged in a rude conversation with me in front of my family. Overall, we felt disrespected and unwelcome during our stay.

Virginia Visit

10.0

Perfect location for making our travel experience a breeze! Shuttle transportation to and from airport was comfortable and convenient.

Guest review

10.0

Yes