Hampton Inn Memphis-Poplar♡

Wouldn’t go back. Probably will never stay at another Hampton Inn.

3.0

Decent location

− Not clean. Very run-down. A/C was extremely loud. Sounded like a hot-rod parked outside the window. We were put on the first floor so could not open curtains. I could have reached out the window and touched the car parked there. Flies on food in breakfast area.

Not acceptable

2.0

Have been staying at this location for 15 years or so, won’t be booking again. Convenient location, but has some serious issues. Carpet in hallways and rooms filthy. Our room had the electrical circuit for the air conditioner ran with an exposed metal electrical box and EMT tubing along the interior wall from the entry door to the AC (something I would expect to see in an industrial setting, not a hotel room). Pool and fitness areas both closed for maintenance (not that I would have used either). Pool looked like it hadn’t been opened all summer. This location needs a major overhaul or be torn down as it doesn’t meet Hampton standards. An earlier review mentioned this location was under new ownership, they will need a massive investment in time and money to keep the doors open. Had elevator/hall chit chat with other travelers that expressed their disappointment with this location. Evening desk staff was friendly when we checked in, morning clerk was too busy with his phone to acknowledge someone at the desk. This has been a safer area of Memphis, but reading some other recent reviews apparently that has changed.

UNSAFE & DISHONEST - AND REFUSE TO OPEN POOL

2.0

1 star given because we cannot give zero. Extremely unsafe and dishonest. -Our car, along with 11 others, had front windows broken out the first night. Thieves took only what they could reach in and grab (phone chargers...some had laptop stolen) -They have NO working security cameras and NO manager wished to show up when the police were called. -Advertised with outdoor pool – pool has NEVER opened since the new owner took over 60 days ago. We stayed June 30-July 1…we booked BECAUSE of the pool. -Advertised a fitness room – fitness room 'closed for maintenance.' -We kindly requested they cancel our 2nd night in order to go to another hotel. We were assured three times we would be refunded the 2nd night. We were also told we would get a phone call when the credit came through. Never got a call. Never refunded. We have sent 2 follow-up inquiries and have received ZERO response, thus, this review. We are calling out Lotus Holdings LLC which is owned by a local hospitality investor group that includes Jitendra Patel and Rishi Patel. This investor group operates in the Memphis area through Jade Hospitality and owns multiple local hotels, including the this Hampton Inn Memphis-Poplar at 5320 Poplar Ave. and the Hyatt Place Memphis/Wolfchase Galleria. We are also calling out Hampton owned by Hilton who has been no help in working with us on attempting to get a credit, since the hotel is not owned by them. Very disappointing.

Disgusting

2.0

Greated by random weirdos screaming in the parking lot and filth walking the street. Dirty stained carpet in the hallways and room. Stains on the bed and the sheets rumpled. Black hair on the towel (im a light brown) and dirt on the floor in the entryway and bathroom. Not to mention an hourly night worker, if you catch my drift, visiting one of the rooms. All this within the hour ive been here.

AVOID THIS HOTEL AT ALL COSTS

2.0

Filthy does not begin to describe this Hampton Inn. I am a Hilton Diamond Member. I spend at least 60 nights a year at Hilton properties all over the United States when I travel on business. This is the worst Hilton property I have ever stayed in. My family and I passed through Memphis on 12-13 July and I used 40,000 Hilton Honors Points to stay here. This was our last hotel on a 2.5 week road trip where I stayed Hampton Inns from Texas to Massachusetts and back. As you walk in, you are greeted with candy wrappers on the hallway floor (I tracked it for 12 hours). The "freshly" folded towels in our bathroom had back hair all over them. My wife is blonde. The desk lamp was rusted out. The sealed coffee cups in the room had dirt in them. Did I mention they were sealed? The free breakfast was passable but I think it's the same food they serve at all the Hampton Inns. One of the workers was knocking on my door at 1000, we had a do not disturb sign hanging, asking when we were checking out. He said his English was not very strong. As a Diamond Member I usually get a late check out. I confirmed my status with the front desk when I checked in the night before. No worries though, once the moth the size of MOTHRA flew into the room, my family could not get out this dump fast enough. But the real icing on the cake was seeing the police in the parking lot at 0830. One vehicle was broken into and another one was stolen. The room was small, dark and dirty. Hilton needs to remove its name from this property and reimburse me my points immediately. This property is not worthy of the Hilton Hampton Inn label.

I was disappointed with this property.

3.0

The location was good.

− The pool was covered & closed. The fitness room was closed. Carpet in the hallways was worn out and not secure to the floor. No smart TV with Prime Netflix, Ect. Cold coffee. Cracked shower wall in room 117.