Old Hall Cottage♡

Guest review

8.0

Old Hall hotel next door served great evrning meals as did Cafe adventure also next door for breakfast. Milk and biscuits provided in cottage was thoughtful.

− Beam in bedroom needs cleaning. New scourers and tea towels would have been better. No outside space at all should be made clearer on booking sites.

Guest review

10.0

Comfortable and good facilities and location

Excellent location and facilities, with friendly and helpful hosts.

9.0

Excellent location, layout and comfort of the house, and good local facilities such as pubs and restaurants. Also good location for walking.

− There was an issue with the heating, in that the thermostat did not turn on the system, and there was no heating schedule. Now that summer is over, this does need attention as the house was quite cold on arrival. If the thermostat is not changed, there needs to be clear written instructions on hiw to use the boiler switch. Having said this, Helen and Jim were extremely helpful and willing to come to the house to sort out the problem. As a general comment, a handbook, or written guide to the house facilities which is quite common in similar accommodation would be useful.

Good

8.0

A well decorated, comfortable cottage in Hope village and we enjoyed our stay. We had some difficulties with communication initially though that appears down to Hotels.com as opposed to the host. I ended up making contact on an alternative rental platform and from then on the host was quick to respond to my messages. There is no welcome book in the cottage so there was no indication as how to leave the property or where to put recycling etc which would have been helpful. Having both a bath mat and hand soap in each bathroom would also have been useful. There was also no tea bags or instant coffee in the property. I had assumed this was the norm as I have never not had it supplied before, especially given it wasn’t a cheap listing, but that could be solved the following day when the shops were open.

Lovely location.needs a few tweaks here and there

6.0

The position was ideal for staying in hope. The beds were very comfortable.

− Unfortunately the property had not been prepared/cleaned on our arrival. I contacted the owner who dealt with it immediately. However we then had to vacate the house for over an hour in order to allow the lady to sort it out. Which isn’t what we really wanted to do as soon as we had arrived. Fridge wasn’t very cold and didn’t get colder over the weekend. There was no freezer compartment therefore we couldn’t have ice for drinks etc. the weather was hot too. We bought a bag of cubes from the spa shop on the first evening. Until they all melted. Non left in shop for second evening. Crockery, Pots and pans were dirty. I know this is the fault of previous guests. The cutlery drawer was also dirty. No hand soap in downstairs loo. We bought some. Old/dirty washing up sponges provided. Non new available. We bought some. Kitchen tap drips constantly. Used paint pots under the sink Ceiling light in bedroom not working. No shower curtain in main bathroom so having a shower was difficult also the Shower holder didn’t stay up. No hand soap in main bathroom. Bathroom shelves rusty