Deluxe Family Room (2 Adults + 1 Child)
Sleeps 3 · 35 m² · Extra-large double bed (Super-king size), Sofa bed
- Air conditioning
- Single-room air conditioning for guest accommodation
- Bathrobe
- Private bathroom
- Minibar
Santa Catalina, a Royal Hideaway Hotel - Gran Lujo
★★★★★ León y Castillo, 227, Las Palmas, ES
9.2 guest rating· 2989 reviews
The five stars
Santa Catalina, a Royal Hideaway Hotel - Gran Lujo holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.
The service side of those stars shows in its listing: Fitness facilities, Fitness center, Swimming pool, Room service and Sauna.
Guests score it 9.2/10 across 2989 reviews.
About this hotel
Luxurious Accommodation
Santa Catalina, a Royal Hideaway Hotel offers spacious, air-conditioned rooms with modern amenities including flat-screen TVs and rain-effect showers. Most rooms also boast a balcony or terrace with stunning garden views, providing guests with a comfortable and relaxing stay.
Exceptional Dining Experience
Indulge in a culinary journey at the hotel's three top-notch restaurants. From the Michelin-starred "Poemas by Hermanos Padrón" to the innovative Muxgo by Borja Marrero restaurant with the first Michelin Green Star in Spain, guests can savor exquisite dishes crafted from local products. End the day with a cocktail at the elegant piano bar Carabela or the chic Alis Roof Top Bar.
Relaxation and Wellness
Unwind and rejuvenate at the Santa Catalina's wellness center, offering hot tubs, Turkish baths, and beauty treatments. Guests can also stay active at the fitness center or opt for a pampering session at the spa for an extra cost.
Experience luxury and comfort at Santa Catalina, a Royal Hideaway Hotel - book your stay now for an unforgettable getaway.
Rooms & rates
Junior Suite (Deluxe | 1A1C)
Sleeps 2 · 33 m² · King bed
- Bathrobe
- Private bathroom
- Coffee/tea maker
- Free WiFi
- Minibar
Junior Suite (Premium | 1A1C)
Sleeps 2 · 33 m² · King bed
- Bathrobe
- Private bathroom
- Separate bathtub and shower
- Deep soaking bathtub
- Coffee/tea maker
Junior Suite (1A1C)
Sleeps 2 · 30 m² · King bed
- Bathrobe
- Private bathroom
- Coffee/tea maker
- Free WiFi
- Minibar
Deluxe Suite
Sleeps 2 · 45 m² · Extra-large double bed (Super-king size)
- Air conditioning
- Single-room air conditioning for guest accommodation
- Bathrobe
- Private bathroom
- Coffee/tea maker
Deluxe Room (Family)
Sleeps 3 · 36 m² · King bed
- Bathrobe
- Private bathroom
- Separate bathtub and shower
- Deep soaking bathtub
- Free WiFi
Superior Deluxe
Sleeps 2 · 24 m² · Extra-large double bed (Super-king size), 2× Twin bed
- Air conditioning
- Single-room air conditioning for guest accommodation
- Bathrobe
- Private bathroom
- Minibar
Junior Suite (Deluxe)
Sleeps 2 · 33 m² · King bed
- Bathrobe
- Private bathroom
- Coffee/tea maker
- Free WiFi
- Minibar
Junior Suite
Sleeps 2 · 30 m² · 2× Twin bed
- Air conditioning
- Single-room air conditioning for guest accommodation
- Bathrobe
- Private bathroom
- Minibar
Junior Suite Premium
Sleeps 2 · 32 m² · Extra-large double bed (Super-king size)
- Air conditioning
- Single-room air conditioning for guest accommodation
- Bathrobe
- Private bathroom
- Minibar
Amenities
- Free WiFi
- Outdoor pool
- Plunge pool
- Pool with view
- Rooftop pool
- Swimming pool
- Fitness/spa locker rooms
- Spa/wellness center
- Sauna
- Fitness facilities
- Accessible parking
- Parking garage
- Valet parking
- Restaurant
Show all 81 amenities
- Bar
- Air conditioning
- Sun loungers or beach chairs
- 24-hour front desk
- Tour desk
- Mobile app for room service
- Room service
- 24-hour security
- Non-smoking rooms
- Non-smoking throughout
- Family rooms
- Airport shuttle (additional charge)
- Access to health care professionals
- Airport drop off
- Airport pick up
- ATM/cash machine on site
- Babysitting/child services
- Beauty Services
- Car hire
- Cashless payment available
- CCTV in common areas
- Cleaning standards that are effective against Coronavirus
- Concierge service
- Currency exchange
- Daily housekeeping
- Delivered food - securely covered
- Electric vehicle charging station
- Emergency cord in bathroom
- Facilities for disabled guests
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Fruits
- Garden
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Heating
- Higher level toilet
- Hot tub/Jacuzzi
- Invoice provided
- Ironing service
- Key card access
- Laundry
- Laundry washed per local authority guidelines
- Lift / Elevator
- Lower bathroom sink
- Luggage storage
- Massage services
- Meeting/banquet facilities
- Outdoor furniture
- Property cleaned by professional cleaning companies
- Safety deposit box
- Sanitized tableware & silverware
- Security alarm
- Shared stationery like menus, pens are removed
- Shuttle service (additional charge)
- Smoke alarms
- Solarium
- Special diet menus - on request
- Staff adhere to local safety protocols
- Sun terrace
- Sun umbrellas
- Toilet with grab rails
- Wheelchair accessible
- Wine/champagne
Location
León y Castillo, 227, Las Palmas, ES
- Check-in
- from 02:00 PM to 12:00 AM
- Check-out
- until 12:00 PM
What guests say9.22989 reviews
+ Excellent breakfast+ Friendly staff+ Beautiful hotel setting− Cleanliness issues− Remote location− Room configuration problems
Cleanliness8.5
Service10.0
Location9.0
Room Quality8.5
Amenities9.5
Value for Money9.0
Disappointing customer service ahead of a milestone birthday
2.0booked a twin room five weeks in advance to take my 92-year-old mother back to this hotel as a birthday surprise. Because I am her carer, sharing a room with separate beds is a strict necessity. Despite booking through the parent company and contacting the hotel directly to confirm, I was told two beds could only be "subject to availability" on arrival. Expecting an elderly guest to turn up and hope for the best is unacceptable customer service. It is a shame to leave a one-star review before even staying at what looks like a beautiful property, but their unhelpful approach to customer service completely ruined our special trip. My mother will now not be returning.
Guest review
10.0Encanta que hotel tan hermoso,limpio y la amabilidad del personal
Functions hotel - not recommended for tourists
4.0The staff were mostly friendly and helpful although there was rarely any interaction from the door greeter. The pool was great although surprisingly few umbrellas (just 11 umbrellas for 58 loungers).
− I just could not get to grips with the meal availability. Ridiculously high prices for breakfast/evening buffet, 1* Michelin restaurant with expensive tasting menu, pool cafe with limited options and rooftop unavailable other than to higher priced rooms until the evening and then no food! The hotel is in a bit of a wilderness with no real shops or cafes around. This is a functions style hotel, and I suspect they were served well, but just not ideal for tourists, in my opinion.
Guest review
9.0Frokosten var nydelig og sengene fantastiske. Hotellet har historisk sus kombinert med moderne fasiliteter👌
Guest review
8.0Très bon et beau hotel
− Pour éviter les bruits stridents des chaises et bancs sur le carrelage, mettre des tampons en dessous serait un plus pour la quiétude, c'est efficace, peu cher, et invisible.
Mon avis sur le voyage
6.0L'emplacement et le personnel du restaurant.
− Je ne suis pas satisfait à cause des mauvais odeurs insupportable sortants du douche le soir.
Hotels of Earth · questions
- Is Santa Catalina, a Royal Hideaway Hotel - Gran Lujo really a five-star hotel?
- Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.
Good to know
Please note that children under 18 are not allowed in the wellness center and in the Alis rooftop bar.
Access to the Alis rooftop pool from 10:00 to 17:30 is restricted to guests staying in a Suite or Junior Suite.
The hotel will not request in advance the total amount of the hotel stay. Except in the case that the reservation is nonrefundable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
When booking half board, note that drinks are not included.
›Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
›Internet
WiFi is available in all areas and is free of charge.
›Children and extra bed policy
Children ages 12 and older are allowed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
›Parking
Public parking is possible on site (reservation is not possible) and costs EUR 20 per day.
›Pets
Pets are not allowed.