La Quinta Inn by Wyndham Costa Mesa / Newport Beach♡

Go somewhere else at all costs...

2.0

So, initially the front desk person at check-in was positive so it left me with a good feeling for a potential for a "diamond in the rough" type-a-deal. Man was I wrong... dark, dingy, old, decrepit & deteriorating accommodations is the only way to describe this place. I booked this through my credit card company to get travel points, but I'm actually going to call them and advise that they not market this place on their website anymore as the pictures via the website are sadly misleading as well as not being able to cancel remaining nights because of the "cancelation policy". No bottles of lotion, shampoo or shower gel... just one packet of conditioning shampoo and 2 mini bars of hand soap (I'm staying for 4 nights... sure I could ask for more, but le'me finish...). With no "privacy please" or "no service" signs on the interior of the room I figured they'd just come in, refresh the bed, towels and leave more shampoo/soap since they don't have bottles... nope... nothin'. 2 days in a row... nothin'. Now, usually one can call the hotel customer service number and they'll be sympathetic to your situation even if you're staying under a reservation that doesn't allow cancelations, but Wyndham, LA Quinta and Expedia... all 3 of which I'll never be using again on purpose, stuck to their policy. I understand they have a right to, and that's fine... gave me 3 more horrid nights to gather these pics and video as evidence and for the 405 freeway to sing me sweet lullabies before bedtime. I'll be leaving the same review via Google, Trip Advisor and any other place I can sign up for. I would've left it alone if they just let me get out of the rest of the reservation, but since I'm payin' and stayin'... I'm slayin'.

ROACHES, ROACHES, ROACHES, MOLD and RUST

2.0

ROACHES, ROACHES, ROACHES. I feel like they are in the bed. Pretty sure bed bugs are. Gross, old, tired at edge of loud fwy. I parked in an empty lot way off to the side with my U-Haul trailer he said I was fine there then he gave me a room that felt like it was a quarter mile walk in the opposite direction of my vehicle. He was not able to give me a closer room in a hotel that was at about 50 % occupancy at most (judging from the parking lot) because I bought it on Priceline and that's what I get. I was so grossed out by all the mold and rust in the bathroom but then things got better when my friend Mr COCKRACH came around. Next morning while brushing my teeth a Roach comes out from behind bathroom mirror. Turned my water cup upside down to prevent it from crawling in. I trusted the “La Quinta” name but it is not as it was 20 years ago. Clearly, they license their name and do zero inspecting of the properties.

Loved the new rooms and the BEDs were top of the line

8.0

Stayed in the newly renovated rooms in front of pool. The decor was really modern and the beds brand new with built in lights underneath. The management is really nice. The one thing I will say is the maid service needs improvement but La Quinta is changing for the better. Revisit La Quinta ask for one of the new rooms. 🤗

Didn’t Know What I Was Getting Into

2.0

The site is difficult to find for someone out of state - GPS does not take you the most convenient way and the hotel is hidden behind an office building and next to an abandoned Hooters. As for the stay itself, it was less than desirable. The linens were stained. The keycard reader was faulty. Felt unsafe outside my room. Breakfast options are pitiful. The whole property seemed dirty and in shambles. From the pictures I saw online, I just wasn’t expecting such terrible conditions. I would recommend spending not much more to stay somewhere that is easier to access and I’m sure is better kept.

Guest review

10.0

Desk member Sal was amazing!!!! Great customer service and very friendly!!!!! He’s a Superstar!!!

Guest review

2.0

Lights didn’t turn on there were stains on the bed and the door did t close properly we couldn’t stay the night and ended up booking a new hotel