Hilton St. Louis Airport♡

Unreliable Shuttle

2.0

This review is based only on the poor shuttle experience. Our flight was delayed due to weather so we ended up landing at 2:30 in the morning. Even though the shuttle is supposed to run every 30 minutes, we were concerned since flights don’t normally land that late and started calling the numbers on the parking flyer they gave us but there was no answer. They finally answered their phone around 4 and sent the shuttle for us, so we ended up standing outside the airport for about an hour and a half in the middle of the night. After leaving us stranded and pretty much throwing our suitcase down the stairs of the shuttle bus, the driver had the nerve to request a tip.

Wonderful place to visit

10.0

Had a wonderful time. Very clean rooms. Excellent, knowledgeable staff. No outside noise. Within walking distance to attractions and entertainment. Outstanding variety of eating places. Busses are close for the longer trips around. Would highly recommend to anyone traveling to Niagara Falls, Canada.

Don’t come here. Save your money

4.0

To preface this awful review, my family only stays at Hilton’s 1. The rooms are so outdated 2. The rooms were filthy 3. No trash can ANYWHERE throughout the hotel, only outside 4. Toilets don’t flush 5. Shower doesn’t drain and the caulk had bugs coming out of it 6. The room was NOT cleaned once in our 4 day stay 7. Our door “ran out of battery” and had to bring someone at 10:30 at night to fix it.. twice 8. The pool was foggy and smelled like urine 9. No fridge, microwave, or trash cans in the rooms 10. Flies in the toilet and spider eggs in the stairwell You’re only paying $200 a night for the fact that it’s across the street from the airport. If I were you go to the hotel next door it was built a year ago and is MUCH cleaner than this shack

Terrible customer service

1.0

− I am deeply disappointed by both the Hilton St. Louis Airport staff and Hilton Corporate. After questioning a non-disclosed $20 parking fee, the front desk agent, Jasmine, unhelpfully directed me to my booking platform. While my husband and I were deciding how to proceed, a second agent, "Cat," took it upon herself to cancel our reservation without our consent. I contacted Hilton Corporate immediately to resolve the issue. The corporate representative, Mario, called the front desk but chose to blindly accept Cat's fabricated story that I was being disruptive. Mario then informed me I was not welcome at the property based on this lie. Furthermore, Mario refused to log a formal complaint or honor my Hilton Honors status simply because the room was booked via a third party. To have a local agent cancel a room out of spite is bad enough, but to have a corporate representative refuse to document the incident is a complete failure of customer service.