Holiday Inn Express Richmond - Midlothian Turnpike by IHG♡

Worn out hotel

4.0

The staff were very friendly and helpful, but I'm sorry to say that this is a worn out hotel. The room was clean, however it had a smell of maybe chemicals used to clean that burned my eyes and stuck to my clothes. The curtains had holes in them, the sink counter top had a big crack in it. The toilet was so low and small it looked like it came out of an elementary school. When I went to turn on the heat, it smelled like an animal had died inside, so we just left it off. The upholstered chairs in the breakfast area were all very stained and dirty looking. Only one elevator seemed to be working and the working one was in need of a good scrub down. The seating in the lobby was worn and peeling. We stayed 3 nights and our room was never cleaned. The only reason we ended up staying was that we spent all day and evening with family so we were only at the hotel to sleep. On the positive side, the bed was comfortable, I didn't see any bugs and the staff were all nice. I'm just saying, I would not stay here again.

Maintenance issues not addressed until checkout.

2.0

We had to book a hotel at the last minute for the holiday. While this wasn’t a bad hotel at all minimum it would have been great to actually be able to take a shower without water accumulating up to the top of your calves. We reported the issue after my husband took a shower around 8am. Checkout was at 11. It was filled so far up no one else could take a shower and it never drained. At 11am -checkout time maintenance finally showed up. We had advised the front desk multiple times and they told us they had too many tickets in front of us. Imagine paying for a hotel room and being unable to shower. Upon checkout the manager or front desk person was indifferent. To be frank she honestly didn’t give a flying hoot that we paid for a room without a properly functioning shower. I would have been perfectly fine if maintenance showed up and snaked it but they didn’t until it was time for us to leave. Front desk gave me the GM number but denied any room discount. But it truly the inconvenience I wanted compensation of. I went to a family member house to shower.

97% horrible experience

2.0

97% a total horrible presentation. 1% for great people like K and Merlin the breakfast crew and 1% for the size they dedicated to the gym. The last 1% is for the location A horribly dirty hotel. Furniture is nasty. Beds are only OK, at best. Poorly maintained. Every single machine in the guy is not functioning. We booked it by mistake and are glad we only stayed 2 nights. Only one of the elevators worked so we used the stairs like 95% of the time. We did have a horrible check in experience, but Adam made it right for us.

Guest review

10.0

Comfortable room.

Guest review

8.0

Front desk great. Got bathroom light fixed fast.

Guest review

8.0

The room temperature was fine and the parking lot was quiet and safe.