Hotels of Earth

Shangri-La Kuala Lumpur

★★★★★ 11 Jalan Sultan Ismail, Kuala Lumpur, MY

9 guest rating· 4379 reviews

The five stars

Shangri-La Kuala Lumpur holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.

The service side of those stars shows in its listing: Fitness facilities, Fitness center, Swimming pool, Room service and Sauna.

Guests score it 9.0/10 across 4379 reviews.

About this hotel

Convenient Location and Stunning Views

Located in the heart of Kuala Lumpur, Shangri-La Hotel offers easy access to iconic landmarks with breathtaking city views from the guestrooms.

Luxurious Accommodation and Fine Dining

Experience stylishly decorated guestrooms with modern amenities and indulge in a culinary journey at the six in-house restaurants offering a variety of cuisines.

Relaxation and Wellness Facilities

Unwind in the outdoor swimming pool, fitness centre, hot tub, sauna, or steam room. Guests can also enjoy massage services or access the exclusive Horizon Club Lounge for added luxury.

To book your stay at Shangri-La Hotel Kuala Lumpur and enjoy a memorable experience in the city, reserve now!

Rooms & rates

Pick your dates. Prices are live, not cached.

Premier Room, 2 Twin Beds (Selection)

Sleeps 3 · 80 m² · 2× Twin bed

  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Air conditioning
  • Bathrobe

<p><strong>2 Twin Beds</strong></p><p>861-sq-foot room with city views </p><br/><p><b>Club Level</b> - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location</p><p><b>Layout</b> - Dining area and sitting area</p><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - LCD television with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, bathrobes, and slippers</p><p><b>Practical</b> - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Doorbell and phone notification</p><p><b>Need to Know</b> - Shared accommodations</p><p>Smoking And Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Premier Business Room

Sleeps 2 · 32 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Coffee/tea maker

Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 1 bed.

Premier Suite, 1 King Bed (Selection)

Sleeps 4 · 80 m² · King bed

  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Air conditioning
  • Bathrobe

<p><strong>1 King Bed</strong></p><p>861-sq-foot soundproofed room with city and garden views </p><br/><p><b>Club Level</b> - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location</p><p><b>Layout</b> - Dining area and sitting area</p><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - LCD television with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, bathrobes, and slippers</p><p><b>Practical</b> - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Phone accessibility kit</p><p><b>Need to Know</b> - Shared accommodations</p><p>Smoking And Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Family Suite, 1 King Bed (Premier)

Sleeps 4 · 80 m² · King bed

  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Air conditioning
  • Bathrobe

<p><strong>1 King Bed</strong></p><p>861-sq-foot room with city views </p><br/><p><b>Club Level</b> - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location</p><p><b>Layout</b> - Dining area and sitting area</p><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - LCD television with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, bathrobes, and slippers</p><p><b>Practical</b> - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Phone accessibility kit</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Horizon Club Executive King Room

Sleeps 3 · 39 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Adapted bath

This air-conditioned club executive king room opens up to views of the city. It is fitted with a flat-screen satellite TV, laptop-compatible safe, mini-bar and complimentary bottled drinking water. The en suite marble bathroom has shower facility, separate bathtub, bathrobes and slippers. Guests enjoy complimentary turndown service daily and access to the Horizon Club. Club benefits include: - Buffet breakfast - Afternoon tea - Evening cocktails - All-day refreshments - Complimentary pressing service for up to 1 suit - Free high-speed internet access at the Horizon Club work stations

Horizon Club Executive Twin Room

Sleeps 3 · 39 m² · 2× Twin bed

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Adapted bath

This air-conditioned club executive twin room opens up to views of the city. It is fitted with a flat-screen satellite TV, laptop-compatible safe, mini-bar and complimentary bottled drinking water. The en suite marble bathroom has shower facility, separate bathtub, bathrobes and slippers. Guests enjoy complimentary turndown service daily and access to the Horizon Club. Club benefits include: - Buffet breakfast - Afternoon tea - Evening cocktails - All-day refreshments - Complimentary pressing service for up to 1 suit - Free high-speed internet access at the Horizon Club work stations

Family Premier Suite

Sleeps 4 · 80 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Adapted bath

This spacious suite consists of 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit offers 1 bed. A children's tent is available to accommodate up to two children. Guests enjoy complimentary turndown service daily and access to the Horizon Club. Club benefits include: - Buffet breakfast - Afternoon tea - Evening cocktails - All-day refreshments - Complimentary pressing service for up to 1 suit - Free high-speed internet access at the Horizon Club work stations

Executive King Room

Sleeps 3 · 39 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Adapted bath

This air-conditioned executive king room opens up to views of the city. It is fitted with a flat-screen satellite TV, laptop-compatible safe, mini-bar and complimentary bottled drinking water. The en suite marble bathroom has shower facility, separate bathtub, bathrobes and slippers. Guests enjoy complimentary turndown service daily.

Executive Twin Room

Sleeps 3 · 39 m² · 2× Twin bed

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Adapted bath

This air-conditioned executive twin room opens up to views of the city. It is fitted with a flat-screen satellite TV, laptop-compatible safe, mini-bar and complimentary bottled drinking water. The en suite marble bathroom has shower facility, separate bathtub, bathrobes and slippers. Guests enjoy complimentary turndown service daily.

Family Executive King

Sleeps 4 · 74 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Adapted bath

With a classic-contemporary décor, this larger air-conditioned suite consists of a spacious bedroom and a private work area. The separate living room is fitted with a flat-screen TV, a DVD player and large windows with panoramic views of the city. The en suite marble bathroom has a separate rain shower, deep soaking bathtub, bathrobes, slippers and free toiletries. A children's tent is available to accommodate up to two children, ensuring a delightful and comfortable experience for our young guests

Amenities

  • Free WiFi
  • Outdoor pool
  • Plunge pool
  • Swimming pool
  • Fitness/spa locker rooms
  • Spa/wellness center
  • Spa/wellness center services
  • Sauna
  • Fitness facilities
  • Free Parking
  • Accessible parking
  • Valet parking
  • Breakfast in the room
  • Breakfast takeaway containers
Show all 91 amenities
  • Restaurant
  • Bar
  • Barber/beauty shop
  • Screens / Barriers between staff and guests for safety
  • Air conditioning
  • Sun loungers or beach chairs
  • 24-hour front desk
  • Tour desk
  • Room service
  • 24-hour security
  • Non-smoking rooms
  • Non-smoking throughout
  • Access to health care professionals
  • Beauty Services
  • Car hire
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Coffee Shop on site
  • Concierge service
  • Contactless check-in/check-out
  • Currency exchange
  • Daily housekeeping
  • Delivered food - securely covered
  • Designated smoking area
  • Dry cleaning
  • Express check-in/check-out
  • Face masks for guests available
  • Facilities for disabled guests
  • Fax/photocopying
  • Fire extinguishers
  • First aid kit available
  • Food delivered to guest room
  • Fruits
  • Garden
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hair Salon Services
  • Hand sanitizer in guest room and key areas
  • Hot tub/Jacuzzi
  • Invoice provided
  • Ironing service
  • Key access
  • Key card access
  • Kid meals
  • Kid-friendly buffet
  • Laundry
  • Laundry washed per local authority guidelines
  • Lift / Elevator
  • Live music/performance
  • Luggage storage
  • Manicure
  • Massage services
  • Meeting/banquet facilities
  • Minimarket on site
  • Pedicure
  • Personal trainer
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Private check-in/check-out
  • Process in place to check health of guests
  • Safety deposit box
  • Sanitized tableware & silverware
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Shuttle service
  • Shuttle service (free)
  • Smoke alarms
  • Soundproof rooms
  • Staff adhere to local safety protocols
  • Steam room
  • Thermometers for guests provided by property
  • Toilet with grab rails
  • Wheelchair accessible
  • Wine/champagne

Location

© OpenStreetMap contributors

11 Jalan Sultan Ismail, Kuala Lumpur, MY

Check-in
from 02:00 PM to 12:00 AM
Check-out
until 12:00 PM

What guests say94379 reviews

+ Excellent location+ Comfortable accommodations− Inconsistent service− Maintenance issues
Cleanliness9.0
Service8.9
Location9.5
Room Quality8.9
Amenities8.9
Value for Money9.4

Guest review

10.0

The cleaness of room

− The breakfast because the menu not really choices

Ab Rahman · MY · 2026-07-25

Guest review

8.0

Great room.

− My favourite curry noodle not available for breakfast. I was really looking forward to it.

Kai Ming · MY · 2026-07-25

Lovely hotel is a great location with super comfy beds and amazing service from the staff.

10.0

Location Service Comfort

− Nothing

Andrew · GB · 2026-07-25

An unforgettable stay with exceptional service!

10.0

I recently had the pleasure of staying at Shangri La and I cannot recommend it enough. From the moment I arrived, the hospitality and attention to detail from the entire team were truly outstanding. Every staff member went above and beyond to ensure my stay was comfortable and seamless—their dedication to excellent customer service really sets this hotel apart. The room was immaculate, well-appointed, and provided a peaceful retreat. Thank you to the entire management and staff for making my experience so wonderful. I look forward to returning on my next visit!

Omar · PK · 2026-07-25

All in all it was a great stay

9.0

The lobby was very spaces and the coffee show service was great. Every staff interaction was very friendly. The female section hot water pool was not very clean and it needs attention. (this was my wife's experience)

− Hot water pool (my wife's) experiance

Nalin · LK · 2026-07-24

Guest review

9.0

Rooms are well lit, clean and comfortable. Plenty of restaurant choices in hotel. Very friendly and helpful staff.

Tau-Pheng · TH · 2026-07-23

Hotels of Earth · questions

Is Shangri-La Kuala Lumpur really a five-star hotel?
Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.

Good to know

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property.

Complimentary shuttle service from the main lobby to Bukit Bintang, Pavilion Kuala Lumpur, and KLCC shopping areas, generally operating on a limited schedule from Friday to Tuesday. Advance booking is required. The schedule is subject to change, so confirming with the hotel concierge on the day of travel is recommended.

A deposit may be required at the property.

›Parking

Free private parking is possible on site (reservation is not needed).

›Internet

WiFi is available in all areas and is free of charge.

›Pets

Pets are not allowed.

›Children and extra bed policy

Children of any age are allowed.

Children up to and including 2 years old stay for free when using an available cot.

Children up to and including 6 years old stay for free when using an existing bed.

Children from 7 years old to 11 years old stay for MYR 98 per person per night when using an existing bed.

People no matter the age stay for MYR 150 per person per night when using an available extra bed.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.