Mövenpick Hotel Zuerich-Airport♡

Disappointing , one to avoid

2.0

The hotel feels very dated, not particularly clean, and in need of a full update. I did not feel comfortable as a female traveler, especially with large groups of men hanging around outside the hotel and in the lobby late at night. The room was not cleaned properly, there was overspray in the shower area, and the room door did not seal properly, so you could see into the corridor from inside the room. On the positive side, the check-in staff were very efficient, and the airport transfer service was reliable.

Great service and hospitality

10.0

I spent a night in Movenpick hotel, Airport, I would like to extend a big thanks to receptionist named Eugene for his outstanding service, his kindness and human touch towards my kids was unforgettable.

Rude shuttle driver and outdated room

4.0

Hotel has apparently recently changed the shuttle provider. Shuttle is now in combination with the nearby Dorint Airport Hotel. Before drivers were helpful and friendly. I had now a very rude driver (Jogan or Yogan), sitting just in the bus, opening the trailer and letting all guests put the luggage inside and vice versa, no help offered. I asked him if he maybe wants at least to help a woman and a family with the bags, he was very rude answering "this is not my job, I am a driver not a porter" murmuring some bad words after me. Assigned room was outdated, furniture scratched and broken, minibar not working, lock not closing smoothly, bathroom in a bad state. Last time I had a better room, apparently there are different categories... Nice breakfast buffet and good drinks at the bar.

Convenient location , rooms are ok , cleanliness is good , breakfast also good , near to the airport , free shuttle

8.0

Convenient location near to airport and super market , as Zurich is not much bigger city you can reach where ever you want in 15-20 minutes , rooms are ok n clean , reception is good , breakfast is good , nothing to complain , I stayed there with group of 50 people , not received any complain .

Excellent services

8.0

Very good service A nice hotel located near the airport. Enjoy the shuttle bus to airpot. The i stayed at 7th floor the room was old need upgrate & tired. Staff very helpful, i arrived almost midnight. I havent had ny dinner, the staff complemantry spare a cake for me. I appreciated the kindness of the receptionists

A Reliable Location, but Operational Shortcomings

4.0

I stayed here for four consecutive nights in September. As a Hilton Diamond member, I usually stay at the nearby Hilton Zurich Airport during my three annual visits, but it was fully booked on this occasion. The hotel's principal advantage is its location. A tram stop is within a few minutes' walk, providing convenient access to the city centre—a significant advantage over the Hilton. The facilities show their age, much like the Hilton, though the rooms here are in somewhat better condition than Hilton's rather tired accommodations. The hotel's operations, however, leave much to be desired. On one of my four nights, housekeeping failed to service my room. When I called to request service that afternoon, the room was never cleaned, and fresh towels were never provided. Similarly, when I reported a broken closet door that would not move, the issue remained unaddressed until my checkout. At checkout, I requested that an invoice be sent by email, but it never arrived. A subsequent request through all.accor.com was equally unsuccessful despite of reminders.