Wellness Santa Hotel - Adults Only

Worst hotel experience ever!

2.0

This property is advertised as a 5-star wellness hotel, but in reality it barely meets a 3-star standard. The “wellness” label is highly misleading: guests are expected to pay €60 per person for just 90 minutes of sauna use, which is outrageous. The gym has a good number of machines, but the mats were dirty and there was no disinfectant available. The rooms were extremely noisy, the beds were hard and worn-out, and I barely slept during my stay. The balcony had uncomfortable metal chairs, while our neighbors with the exact same setup had sun loungers. When I politely asked for loungers, my request was simply refused. Not that we could have used the balcony much anyway — we were constantly surrounded by cigarette smoke from other guests. The hallways also smelled of smoke, and one morning we were woken up by a fire alarm outside. The food at the panoramic restaurant was fine, but overpriced and far below what you would expect from a true 5-star establishment. After repeated complaints, we were finally offered sauna access on the last day — €24 per person per hour for only one sauna, as the others were switched off. Even then, I was told I couldn’t pour water over the stones in a Finnish sauna, and that I had to wear a bikini despite paying for exclusive use. The surrounding relaxation areas were cold and unheated, and the changing rooms and showers were dirty. Some staff members clearly tried their best and seemed aware that the hotel does not meet the advertised standard, but others acted indifferent and unbothered. The location is also underwhelming. Apart from a coastal promenade, there isn’t much to explore on foot. Attempting to walk inland leads you along roads or — in my experience — being chased by stray dogs. The beach itself could be beautiful, but there was noticeable plastic waste and cigarette litter. At the foot-rinse station (part of the partner hotel next door), broken glass was scattered across the ground and even after reporting it, nothing was done. In summary, this was the most disappointing hotel experience I have ever had. I strongly advise against staying here — it simply does not deliver anything close to a 5-star experience.

Highly recommended

10.0

The staff is helpfull and the whole service is more than pleasant. The cleanliness is exquisite and the room was comfortable in every way. Breakfast was wonderfull

Guest review

10.0

Sehr hilfsbereites und freundliches Personal. Insgesamt noch schöner als auf den Fotos :)

Mycket bra

10.0

Allt var mycket bra trevlig och hjälpsam personal!

Strange place

6.0

I travel a lot and this was a very odd hotel. It is immaculately clean. But not luxurious/5* by any stretch. Beds uncomfortable, towels thin and decor through the hotel is extremely opulent but not in a good way - Russia meets traveller caravan. The check in process was soo slow, breakfast mediocre and the spa/pool and gym can only be used between 1000hrs and 1800hrs. I was visiting with work and wanted to swim when I arrived just before 1800hrs! I was told very firmly no! I like to workout first thing in the morning- again no!!

Guest review

6.0

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