The Ritz-Carlton Dallas, Las Colinas♡

Pretentious. Not worth it at all. Regretable.

7.0

The mashed potatoes were good at dinner and the coffee from the kitchen at breakfast was good.

− As a single mother that works hard for her money, I do not recommend this Hotel as a "staycation" - these are my reasons. Initially, I believed our room to be the Villa w/ the chaise lounge on the 1st floor on golf course- we ended up getting put into a Villa on the 2nd floor with no chaise lounge on ground/golf level. We did get into the room early (2 p.m. vs 4 pm) but maybe that is why.....they thought we would be happy getting in a room versus waiting. We were also separated from most everyone - I do not even think there was 1 other person in our Villa facing the golf course (dark at night too w/ ZERO lighting outside). We then called for a golf cart to take us to the pool- they never came so after 15 min., we walked to the pool ourselves. The ground around the pool was pretty dirty as mud kept getting on the white pool towels when we sat down - Prices are high for drinks at the pool but, that's to be expected. We then walked back to our room - got dinner in the room at $170 (w/ tip) - 2 people keep in mind and the next day we didn't even want to go back to the pool as it was very underwhelming, dirty and crowded. We got an $80 breakfast before we drove back out to our place- went through 10 - $10 bills in tips and grand Total for a 1-night stay w/ (2) meals and 3 mini fridge drinks was $1,600+ and some change. AGAIN, this post will not phase the "average" Ritz Carlton attendee but to a single mom that works hard and expects THE BEST for my money, this was not it.

Not a great room

6.0

Just checked in. The wardrobe is missing a rod? The drapes have been replaced by plantation shutters that do zero to block sound or light. Forget a restful evening. All I hear is traffic and some dog barking.

Dissapointing Mahjong event

2.0

We signed up for the Martinis and Mahjong event. They put us in the restaurant, with the wrong size table, incomplete set and the teacher did not show up. The food was minimal, we had to order off the menu. They delivered 3 mini tinis..at one time..which meant they were warm, by the time we drank them. We talked to the hostess on duty, who did nothing. Wrote two emails to GM, and received no response. Very disappointing, at $125 per person. Not what you expect from a Ritz Carlton.

Smart base for major events like FIFA World Cup

10.0

Resort-style winding pool is the standout—feels like a true escape. Knife Italian delivers on quality, and The Nelson Club adds real value with golf, aerial yoga, and reformer Pilates. Service is polished but genuine, and the location between Arlington and downtown Dallas (easy access to DFW and Love Field) makes it a smart base for major events like the World Cup.

Excellent experience with several staff going beyond expectations: Armando, Anthony, Carlos, Megan, Keven and Ernesto

10.0

Excellent grounds excellent staff

Wonderful hotel in a wonderful spot, brought to life by the staff

10.0

Service and attention to detail