MainStay Suites Denver Tech Center♡

No refund when told I would receive one

1.0

I didn't get to stay the night I'm actually asked for a refund and have not received my refund when we got there the lady said that she did not have a reservation but I found out she did she had just submitted it early that we had not arrived.

− I did not like this one bit as I spent 85 Plus dollars and could not afford it. I want my refund and I believe I should have had it a while ago.

Guest review

1.0

Location. Close to anything you might need.

− Hotel was dirty and room was infested with cockroaches.

Guest review

1.0

The price was ok the staff is ok but room was unkept . There is roaches and in kitchen drawers and mice holes under the kitchen sink

− room was unkept . There is roaches in kitchen drawers as well as under the sink making it difficult to eat with any utensils as well dead roaches on top of the fridge, upper cabinets, lower cabinets randomly on the carpet the more I looked the worst it was by far the worst part I found a fentanyl pill along the floorboard of the cabinet in the kitchen. Now the first night we were we really weren’t here all that much. We pretty much slept and that was it . the bed was a little messed up. Didn’t think that was enough of a reason to make too much fuss now the second night we went and got some groceries being there was a kitchenette and that’s when we started to discover stuff as we’re putting things away, but it was fairly late in the evening and so we decided not to raise too much of a fuss at night and figured it would be more courteous to address it first thing in the morning, which is what we did around 7 o’clock they said that they would get back to me, but they never did so after waiting a while and nearing checkout time I decided to finally bring it to their attention and I didn’t go up there disrespectful or making any demands for my money back or for account credits or any of that I just simply said that I wanted to switch rooms and if thru could work with me on the rate considering I did pay for two nights. And I feel I didn’t really get my moneys worth or the experience. I was looking for he said well you should’ve said something earlier you ain’t right until it’s time for you to check out and then you wanna say something so it don’t look good that’s when I try to explain to him that we didn’t notice most of these things. The first night.wasn’t until the second that we got groceries and started putting them away did we notice?overall just really just disatisfied with my stay And their resolution to the issues

Great value

10.0

Kind, friendly staff that were very helpful and courteous. Thankful for their hospitality.

Cockroach's

2.0

Sadly after I booked the room I noticed some horrific reviews about cockroach's. I proceeded anyway to find those review were accurate. Arrived into our room only to be greeted by 4 cock roaches. Two running around on the kitchen floor, one on the toilet seat and one on the wall. We left immediately and submitted a request for a refund. The staff was very friendly and understanding. A plus to them working in such horrific and known conditions.