Sheraton Denver Downtown Hotel♡

Guest review

9.0

Large spacious room with modern clean bathroom. The 24/7 fully equipped fitness center was awesome. Excelent location

Just ok.

5.0

Location

− Room’s AC wasn’t working well. We checked out super early for that reason. Was disappointed by the misinterpretation of the size and amenities of this room while booking online. I thought the room was going to be spacious and when we opens the door I couldn’t believe the size of this room was similar to small size box. I paid a lot of money and was very dissatisfied

My short stay here was amazing. Staff was awesome. Breakfast was fantastic!!

10.0

Property was absolutely beautiful

Convenient, Comfortable, and Friendly

8.0

Here’s a polished version of your review: Nice, clean conference hotel. The pool was a great amenity, and I especially appreciated that the pool bar was open on Sunday. Food delivery was quick and convenient. While I wasn’t able to get a late checkout, the staff kindly gave me a pass to use the pool until it was time to leave for the airport that evening, which was a thoughtful touch.

We booked a room for three adults but received voucher only for two people

5.0

We chose this hotel mainly because of the outdoor swimming pool which was enjoyable and one of the highlights of our stay.

− However we were disappointed with the breakfast arrangement. We booked a room for three adults but upon arrival we received breakfast voucher worth only $50 which covered breakfast for two adults. Since the breakfast buffet costs $29 per person we had to pay extra for ourselves and for the third guest. I do not understand why a room is offered for three adults if breakfast is only included for two. What was even more frustrating was the lack of communication. I contacted the hotel to clarify the situation but received no response. I also reached out to Booking.com and while they informed me they had contacted the hotel and would update me I never received any further information. Overall the hotel itself was fine and the pool was nice but the unclear breakfast policy and poor customer service left a negative impression on our stay.

Conference Gifts Trown away Materials Removed Without Authorization

2.0

I recently stayed at the Sheraton Denver Downtown Hotel during a professional conference. While the hotel facilities and location were excellent, I was disappointed by an incident involving items stored in our meeting room. Several gifts and conference materials belonging to our organization were removed by housekeeping without authorization. Although some items were later recovered, several remained missing and others were returned damaged. Despite multiple communications with hotel management, the matter has not been fully resolved. I hope the hotel improves its handling of guest and conference property and provides better communication when such incidents occur. Overall, the property is well located, but our experience with this issue was frustrating and affected our event.