Omni Charlotte Hotel

BEST EXPERIENCE!

10.0

10/10!! from the moment we walked in from the moment we left - everything was perfect. every employee we encountered was nothing but nice and sweet. everyone was just there to help and make sure we had a good time! Clarissa at the front desk was more than sweet - welcomed my arrival and had our room ready. Shout out to the best bartenders - Clint! There was a long haired girl at the pool bar who we loved but i forget her name!! Both bartenders went out of their way to make sure the drinks and food were always flowing! Shout out to the manager Taylor too who always was seen running around and popped by us a few times to makes sure everything was great! would 100 percent be back!!! the location is perfect - everything is within walking distance and our room was clean!

Wedding Anniversary Celebration

6.0

Great location to all local restaurants and events! Atmosphere was also good. King room bedding was horrible felt like we were sleeping on an air mattress…

Spent more than I planned

4.0

So let me start by saying it is totally possible I didnt do enough research which is on me! Next time I am in Charlotte I will put a lot more time into where I stay. For anyone like me who has never stayed in Charlotte before the were a few things that I was not prepared for. 1. There are a lot of extra taxes on the room. City state and even county! My room that was 189 a night was actually closer to 220. Again this is something I could have look more into before going. However what really drove the rate up was having to pay for parking where I stayed. I have been at many hotels in cities all across America and didnt have to pay to park at the hotel. I ended up paying an additional 120 dollars on just parking! Bringing my total to over 250 a night! When I asked thr front desk about parking info I was told its just "a city thing" and they couldnt answer any questions about the actual rules of the parking because it is all third party! So just be careful first time visitors. As my trip was about 30 percent more than I thought it would be. The hotel itself was fine enough, no issues with the room or staff just wish I had more knowledge presented at the time of booking. Which is my fault for not doing more thorough research. Anyway just wanted to give a heads up to any potential guests, budget a bit more than you plan!

Mr Long's (general manager) bait and switch practices

2.0

My wife Tracey and I traveled to Charlotte to take in the AC DC concert held on July 11, 2026. We had a confirmed reservation (40065464251) at the Omni Charlotte Hotel, where we have been Select Guest member well over 10 years. Without any email notification, and at the direction of Mr Long (General Manager) our reservation was cancelled. We were later advised that the hotel was over sold by +15. (Yet we have a confirmed reservation). The day of the concert we are scrambling to obtain a room. Anxiety level is through the roof. We went back to the Omni site after exhausting other efforts, only to find there was indeed rooms available, but now at the price of $959.00 + taxes. With no choice, we booked late Saturday afternoon. We now wait how the upper management of the Omni Hotel System to address this matter, return us to our original rate and anything else they see fit to improve upon the bad actions of 1 individual who negatively reflects on the good tradition we have had with Omni Hotels through the country.

Breakfast was great!

10.0

The breakfast was among the best I've ever had from a hotel. And our server Catori, was great. She was very attentive to our needs and knowledgeable about the menu. My wife took all of her recommendations and was very pleased. We spent $55 and neither of us could finish our meals. It was great!

Excellent Customer Service Turned It Around ⭐⭐⭐⭐⭐

10.0

Even though I ran into a small issue after checking in and getting to my original room, the staff turned the experience around immediately. One call to the front desk was all it took, and I was upgraded to a beautiful suite. When the manager came on shift, she personally called to apologize and check that everything had been resolved. That level of professionalism and genuine care really stood out. Excellent customer service can completely change an experience, and that's exactly what happened here. I truly appreciated how quickly and thoughtfully they handled everything, and I will absolutely book here again.