Wild Coast Sun♡

Wild Coast

10.0

Rooms are neat an tidy with a basic tea station Very limited tea coffee an milk an need to request The lift has been broken an needs attention for the past week as there are so many elders that battle to walk on the steps Lots of eating places with bars available

Disapointed

4.0

Disapointed... I have been staying at the Hotel for more than a Decade this holiday we decided to travel around durban starting with Umhlanga then Sibaya and durban North it was fantastic ended off our holiday at Wildcoast sun. Sadly my booking was not what I booked I asked for a seafacing pool room instead got a garden facing room 177 wich was a very long distance too walk in a dungeon whiles I had a hip operation this was torture to walk a mile to the lift I asked for a move was then moved to 227 wich was much better in distance. Whiles I tried to talk to the Msnager Aaron who completely brushed me off 2 times then completely ignored me and said his busy. The 3rd time I tried to talk to him he ignored me and attended to a guest who claimed he didn't have ice in his room. I net him in the passage where he was running with the ice and told me he'll call me he never did. I found this so unprofessional and being a Property Manager myself I found this behavior unprofessional as I treat all my guest as VIP's. In all my previous stays I have always left a happy guest but not this time. It was my birthday and wanted to celebrate but this was ruined. And all I wanted to speak to the manager about is to correct my booking. But he never gave me a chance to speak to him. I was going to return this year but this has left a bitter taste in my mouth. I have often recommended guest,family and friends to your Hotel but this behavior and treatment really put me off.

Disgusting Treatment to customer.

2.0

we have booked way in advance and the rooms we have requested were not given to us. we are a family of 6 and requested 2 family rooms next to each other. Yolanda and Siya were having such a terrible attitude and the managers could not do anything as per the request we have had. we have been coming to wild coast for the longest time and their attitude in the front is disgusting. they have no respect for customers. and their porters couldn’t even come and collect our stuff. the service was pathetic for a Sun MVG. when we eventually got the porter which was 2 hours after our arrival, they had so much of attitude and so many side comments. i’m not one to complain or lose my temper quickly but this was disgusting and we got a bush facing room when we specifically requested sea facing

Wild Coast

10.0

A well deserved break at Wild Coast Very pleasant staff and entertainment at the best Food is delicious with a wide selection of alcohol including wine The gardens are well set which is well maintained The car park an roads are well maintained

Failed Family Getaway: Wild Coast Sun's Inadequate Service and Response

2.0

We are writing to express our disappointment and frustration with our stay at Wild Coast Sun from March 15-17, 2024. As loyal customers who have been visiting your resorts since childhood, we had high expectations for a relaxing family getaway. Unfortunately, our experience fell short due to a private function that was not disclosed at the time of booking. The presence of this event resulted in: - Unavailability of the best restaurant, forcing us to dine at Spur - Limited access to the hotel private pool - Congestion and noise disturbances Despite raising our concerns onsite, we received no feedback or resolution. Furthermore, our special vegan breakfast request was compromised when a milk-based product was used, causing distress to my family. To compensate for the disrupted experience, we were forced to exceed our budget by over R3000, spending on alternative activities like segway, quad biking, spa treatments, and boat rides. Moreover, we had to endure intoxicated behavior from attendees of the private function. We are disappointed that our complaints were not addressed internally between March-August 2024, leading us to share our experience publicly.

An Unforgettable Stay at Wild Coast Sun - The best sunrise ever!

10.0

My stay at the Wild Coast Sun was incredible. The resort offers amazing food and numerous facilities to enjoy for families, couples, friends and business guests alike. The room quality was exceptional, with incredibly comfortable beds and great Wifi. The highlight was the stunning morning sunrise over the ocean, which turned my room orange - I was completely captivated by the natural beauty. I highly recommend booking a sea-facing room and sleeping with the curtains open to enjoy this breathtaking view. The attentive team made my stay even more enjoyable. A fantastic experience overall - 100% recommended and I'm already planning a return trip for longer. Thank you team Sun International!