Hollywood Hotel♡

Horrible zero stars management service

2.0

Disappointing stay at the Hollywood Hotel. The room was below the standard we expected. The bathroom was dirty, the overall condition of the room was poor, and there were no cupboards or proper storage space for clothes. We also had an ongoing issue with ants repeatedly invading the room, including the bed area. We reported this twice, and while the room was cleaned, the manager, Gisel Miller, did not apologise for the inconvenience or acknowledge the disruption this caused. To make matters worse, a personal souvenir bag went missing from our room during our stay. When we reported it, another member of staff checked the lost and found, but Gisel Miller was rude and dismissive. Rather than showing any concern, she told us it was not the hotel's responsibility and suggested that we simply couldn't remember what we had done with the bag. This response was extremely frustrating, particularly as other members of staff told us that guests' belongings going missing is something that happens frequently. Overall, the cleanliness, poor room condition, pest issue, and the way our concerns were handled made this a very disappointing experience. We expected much better customer service and a more professional response to the issues we encountered.

Guest review

3.0

Shower kit

− Absent coffee machine, the coffee machine is basic part of service all hotels, even not good once. Using the key for elevator from upstairs is useless and super inconvenient. The AC temperature 65° in the room, too hot. The pillow is useless, do uncomfortable.

Personal sehr bemüht, zu wenig Budget für Renovierungen.

6.0

Gutes Personal

− Leider war unser 1. Zimmer im Bad sehr dreckig, das Personal war aber sehr bemüht uns zu helfen. Am nächsten Tag waren dann Ameisen im Bett. Wir wurden dann umgesiedlt & da hat dann Alles sehr gut gepasst.

I wouldn’t stay there.

1.0

Nothing.

− When I walked into the room the first thing I did was look into the balcony, I was looking forward to this, and the view disappointed me. I hoped into the bed and I was met with stiff mattresses, very uncomfortable. The bath room fan was so loud, and the toilet too, yet the shower had no power. Felt like I was under sprinklers. I was trying to be optimistic but when I turned on the tv I had to mirror my device, like the hotel doesn’t have a smart tv? 10 mins in the WiFi kicks me out, I log back in and then kicked me out Again. I learned that the WiFi keeps kicking me out every 10 mins. The worst part, my daughter got scared because she seen a roach in the bathroom. I called the lobby and it took them 20 mins to send someone with a spray. JUST A SPRAY. The lady still tells me, “I don’t see a roach”. Like what did she expect? For the roach to wait 20 mins for her to get there? I wanted to leave but I was in a position in which I had to endure it.

Booking.com indicates there were 2 breakfast vouchers per room but hotel would only issue one, so we had $70 for 4 peopl

2.0

It was fairly clean and close to metro

− Unhelpful staff, no air con in one of our rooms, beds rock hard and uncomfortable, overpriced breakfast, not a desirable area

Some problems, staff not helpful but adequate

6.0

An adequate place to stay, in a slightly less desirable area of Hollywood where I would recommend paying to park in the hotel car park despite the costly charge. One of rooms the aircon didn’t work and the staff were not overly helpful trying to sort it out. Our room had some ants in it and it was very worn and dated but mostly clean. We had an issue with breakfast vouchers as a discrepancy over the amount we had been allocated, and again staff not bothered in trying to help sort it out. You have to collect a breakfast voucher every morning before going to the restaurant to queue to order which is a bit strange. Overall it is close to the metro so that’s convenient . We only stayed one night if had been longer would probably be less happy but for an overnight it was ok.