Ace Hotel and Swim Club♡

Great hotel // food prices outrageous

6.0

The hotel was a great value, comfy with nice staff. Would stay there again happily. The food program on the other hand was outrageously priced. A standard chicken Cesar wrap was $40 and had nothing with it. Coffee and a pastry - $28. We’d have loved to chill and eat there more over our 4 day stat but eventually started walking across the street for coffee etc. Beyond this, they charge a 5% fee on the bill, apparently for guests only, to serve amenities when we’re already paying $50 a day amenities fee. Look we’re no stranger to high prices - we live in New York, have stayed at the Parker, but this was outrageous and in speaking to the front desk at checkout the other two guests were in firm agreement.

Fun and Hip

10.0

Really fun and hip. Great room, pools, and restaurant. Bar is wonderful too!

Seems to be Quality Improving ♠️🚀🌵🔮☀️🏍️📷🧡🧡🪝🧲💌♠️

10.0

A Lover of this property since day one & after all the years I am hear to tell you the quality has continued to grow with Amigo room now like night & day improvement ~ beautiful wood molding embracing the commune aesthetic. I would be remiss if I didn’t acknowledge Edward and his special attention he extended to us . Great Feelings as we depart with sweet fond memories here at ACe Palm Springs January 2026 ! Thank You all for your friendly service & vibes ! Xx, carol Santini

Cockroaches and a lot of hair

2.0

Great location and looks from the outside BUT - cockroaches in the bathroom, hair in the shower and damp feeling room in general. On complaining about it we’ve been transferred to another room which wasn’t clean neither - dust in the corners of the sink and hair again all around the sink. On another complaint we’ve been told „sorry, we’ll send a cleaner around.“ the whole experience started on the wrong foot and the reaction. Is just not good enough.

Meh

4.0

If you’re looking for a hotel that feels like camping this is the place for you. There are canvas walls that makes the inside of the room feel like a tent. There’s a steamer for clothes, but after having my clothes in a suitcase I really needed an iron which was not available. We ordered an iced coffee with a splash of almond milk & a regular hot drip coffee. We also ordered croissants. There were no napkins provided & there were none in the room. For the iced coffee we asked if it was sweetened, my wife is a type 1 diabetic, they said yes. That the cold brew comes pre sweetened. I took a sip of her iced coffee and told her it didn’t taste pre sweetened, so she ended up just drinking a little bit of it & we went out to buy some more coffee. My drip coffee needed more creamer/milk & some sugar. They didn’t provide any of that. I called down to front desk they transferred me to room service there was no answer I had to leave a message on a machine. Never got a call back. The next morning we went to the hotel restaurant for breakfast/lunch. My wife inquired about the cold brew coming pre sweetened. The person at the counter said, “oh yeah. I remember we talked about yesterday. We laughed about it down here.” My wife is a type 1 diabetic! They were laughing about not knowing the ingredients of their food. If you have dietary restrictions like an allergy, diabetes, heart conditions, etc. I would NOT recommend getting your food from the hotel. The staff seems really nice, but misinformed about the policies & procedures of their hotel. Hopefully the management team can spend some more time training their employees. And for the employees, they should get comfortable asking their management team questions before giving their guests incorrect information. -signed a dissatisfied customer that will not be returning to the Ace Hote

BEWARE: Awful customer service and ignored billing errors

2.0

My one-night stay was ruined by significant, unauthorized food & beverage charges on my final bill. These were charges I never made, and I have the evidence to prove they were incorrect. That's not the worst part. The worst part is the total lack of response from the hotel. I have tried to resolve this for weeks. I have called the front desk twice and emailed the General Manager directly. I have been completely ignored. No response. No acknowledgment. No apology. Nothing. It is unacceptable for a hotel to ignore a guest's report of incorrect charges. This is not a simple mistake; it's a complete failure of customer service and professionalism. I was forced to file a chargeback with my bank simply because this hotel refuses to even answer an email. This was an awful, stressful experience. Stay elsewhere if you value basic customer service.