DoubleTree by Hilton Hotel Dallas - Love Field♡

Don't stay here

2.0

I stayed at the DoubleTree by Hilton Dallas Love Field for business, and unfortunately, my experience was deeply disappointing. From the moment I checked in, I felt unwelcome. The receptionist was cold, dismissive, and did not greet me, yet I watched them smile, engage warmly, and even joke with white guests and police officers who came through the lobby. That same courtesy was never extended to me. There was a mix up with hotels.com and the receptionist was matter of fact as if Iowa say fault. If there is a mix up, the front desk will still be bubbly, helpful and kind. In contrast she treated me as if I was the problem. I learned they ar used to having white male pilots stay at this hotel and seemed unable to understand that a Black woman would be checking in and deserved the same good treatment as other guests. I informed the front desk that I was a Hilton Honors member, but my Honors points were never added to my stay despite notifying them. I had to call corporate to get it added. That lack of attention only added to an already frustrating experience. As a Black woman, I left feeling that I was treated differently because of my race. After I mentioned that I am an attorney, the staff became somewhat more responsive, but the receptionist never apologized for her behavior and she continued to be cold and treat me differently than other guests the remainder of my stay. Hospitality should be based on professionalism and respect for every guest. That was not my experience here. I travel frequently for business, and there are far better properties that know how to treat all guests with dignity. I will not be returning to this hotel, and I cannot recommend it to other Black travelers.

Very nice and fancy

10.0

Very nice hotel

− Had to pay for parking

Superó mis expectativas

9.0

La habitación es espectacular. Camas muy cómodas, x ahí las almohadas podrían ser mejor, pero igual todo bien. La tv tb con muchos canales, así que pude ver el Mundial. Al llegar te dan agua y galletas, gran detalle. El desayuno buenísimo también. La persona que atendía hablaba español y era bastante amable. El lobby es muy bonito tb. Dejé mi maleta y al volver me quedé esperando un par de horas en el lobby.

− Para conectarme a su wifi fue muy complejo. Tocaba inscribirse, crear cuenta, etc. Medio desesperante fue. En el baño habían muchos útiles de aseos. Sería genial si pusieran afeitador o sandalias desechables. El desayuno espectacular, pero sería bueno agregar otros tipos de panes. Solo había molde. La ubicación es algo lejana, pero toca tomar bus al metro y luego ya te puedes ir al lugar que desees. Otro tema es el ruido de aviones, pero creo que con tapones de oido se soluciona

Siempre acorde a la expectativa

10.0

Nunca te decepciona, excelente ubicación cerca del aeropuerto ideal para vuelos muy temprano y precio calidad excelente.

− Todo me gustó