Sonesta Simply Suites Cleveland Airport♡

Estancia prolongada negada

6.0

El area era perfecta para mi trabajo y el de mi esposo

− Pues trate de añadir una noche mas pues mi alojamiento normalmente lo manejo asi con pago diario y el personal de recepcion me lo nego ,solo queria que salieramos a las 11am y volvieramos a las 3@4 pm y diera nuevo deposito sin haber devuelto el primero ,en ves de solo añadir y dejar deposito que ya habiamos pagado , y ese proceso lo encontre un poco absurdo ya que trabajo en hotel y se el procedimiento a seguir en caso de añadir noches ,la persona no fue nada amable y es una pena que un hotel tan comodo y el area tambien no tenga empatia, en mi trabajo el guest siempre gana y pues solo queria estar estancia prolongada como acostumbro a hospedarme y pagar diario no debe ser un problema despues que se pague , tengan en cuenta que ahi quienes trabajamos y cobramos diario ,por lo demas todo muy bien 💜

Very dirty, stained linens and furniture, broken appliances, missing remotes

1.0

− Very dirty, stained linens and furniture, broken appliances, missing remotes

Guest review

1.0

Absolutely nothing it was not as described and horrible unfortunately nothing else available and our son was leaving for the military.

− Dirty, unclean, smelled horrible. One room smelled like cigarettes and the other like weed, the pool was not open and police there when arrived.

Guest review

1.0

It was inexpensive

− It smelled terrible, towel rack was broken, there was no soap in the shower, there was a used wash cloth in the shower, the curtains were stained and ripped. There was a coffee maker but no cups. There was trash and dead bugs in the hallway.

Guest review

4.0

− The door to the air conditioner was open and clearly had been leaking as some point and the floor was wet.

They canceled our reservation

1.0