Hampton Inn Birmingham/Mountain Brook♡

Did not meet the Hampton Inn standards I have come to know.

5.0

Closeness to attractions.

− Hotel was under renovations and I was not informed. The bag breakfast was not good as the breakfast area was being renovated. Floor of the shower was dirty and the room had been recently renovated.

Undisclosed renovations

2.0

NOWHERE on the app or website is it disclosed that this property is undergoing extensive renovations. Hilton, what a complete disaster. We will not be back.

Guest review

4.0

The staff that I saw were friendly.

− The hotel lobby was under construction. There was no place to sit other than the room. The gym was not available. Breakfast was given in a brown bag. Coffee was cold. Nobody was at front desk for long stretches. Upon checking in, I was not told that I was being charged so I walked away not knowing if my card went through or not. There was no guide for the television channels, no way for me to access my Netlix account. No toilet paper holder in the bathroom, no closet, the room was small. Will not stay here again.

Unfortunately disappointing

4.0

Staff was courteous. Coffee in main lobby was good & accessible at all times

− Unfortunately, the entire building was under renovations. When reservations were made there was notice of the renovations/construction was being performed. If so, we may have opted to stay elsewhere as we were in the area from out of state for a family wedding. Facility did offer a bagged breakfast which was adequate but disappointing. It appeared our room was renovated with finishing touches nit complete. It was also a tight fit for 2 queen beds & the table & 2 chairs. No attempt seemed to be made to control the dust & debris. I have been in other locations where renovations were being made & plastic sheets were being used in an attempt to lessen dirt & debris.

Avoid this property

2.0

What a nightmare! Under construction, lobby in shambles, section of town /location is too busy, noisy snd sketchy people hanging out in parking lot. Do not feel safe leaving my car overnight! Room is tiny, cramped, poor layout no closet. Breakfast will be a sack of prepacked food? Really ?!!!!!! DO NOT STAY HERE.

UNDER RENOVATIONS - STILL....

2.0

No where when you book does it tell you this place is under renovations (apparently it is taking YEARS according to the reviews). I should have read the reviews first, but it's a Hilton property and I usually never have an issue. We had to go outside, down stairs, around a dirty sidewalk to the lower level, which was filthy, then up the elevators to our room. Digital key did not work. Rooms are very tiny. The room itself was clean and on the surface looked like maybe it had been recently renovated, but upon closer inspection, it was done a while ago. My card was charged (not just a hold - actually charged) upon check in for $76.26 OVER the room rate, which never happens. That was Tuesday night. I was told it would be corrected by the time we checked out on Wednesday morning. I am still waiting. I could understand the hold for "incidentals", but there weren't any available. Lobby was completely a mess, no breakfast available, the ice machine wasn't even plugged in on our floor, there was no minibar lol. The "pantry" wasn't available either, so what was I gonna charge extra to my room? And why such an odd amount???? Still waiting for explanations. Loved the close proximity to the Kirklin Clinic, but not sure about going back.