All Ritmo Cancun Resort & Water Park - All Inclusive♡

Great family vacation

8.0

After some very last minute changes to our service for an all inclusive in the DR, we had to pivot to a new resort(2 days notice) and the All Ritmo was the best available option for us. We had researched and read reviews over the years while exploring resort options in Cancun/Riviera, and the general consensus seemed to be, the resort was small and needed updating. So here’s our review! Overall: First and foremost, I agree. The resort is small and it’s dated and if you’re going there expecting the equivalent to some of the bigger resort chains, you will be disappointed. With that said, there is something charming about this place. Weathered exterior + pastel colours give it a more authentic vibe. The wooden cupboard/closet doors in the rooms makes you feel like you’re in a hotel in the 1950s. The resort is small, which benefited me as I was dealing with back issues, but you have limited space to move around to. With that said, the atmosphere and vibes are good. The waterpark, again while needing an uplift was a big hit! Pool, Beach and other amenities: We travelled with 3 kids and everyone kept busy. The staff running pool side games were great and brought a lot of enthusiasm and fun. Big shout out to Alex and the entire team for running a great program and engaging with the guests. The main pool is small but didn’t really ever feel crowded(even over the weekend with influx of families). There are limited beds/sitting area though, which was a bit of pain in the butt. The waterpark pool is also small, but serviceable. The basketball court was a hit! The beach is smaller but with lots to see (sting rays, barracuda, smaller bait fish). Bar: There were limited bar options, but the staff were great. Shout out to Alejandro and the crew at the pool bar for keeping us well libated! Drink quality was fine, no higher end liquor options but it wasn’t a big deal. Food: Food was fine, not great, just fine. There is one buffet and the options are pretty limited with little variety day to day. The Mexican à la carte was the best all week! I was disappointed in the coffee, which is generally a highlight for us, it was serviceable but I really look forward to rich, deep flavoured Mexican coffee. The serving staff were great. Shout out to Angy who hustled hard all week and always had a smile! Rooms: the rooms were generally clean and well Kept. We started with a suite with 2 double beds, but I asked for an upgrade and we ended up in a two floor deluxe room with a king bed, 2 double beds and 2 separate rooms. Well worth the $300usd to upgrade for the last 5 days. The rooms were large, though no wifi access in the rooms made it a bit challenging for the older kids. There was also limited room amenities (one roll of toilet paper, no face cloths, no stocked fridge till day 3 etc.). Location gave us great views of the bay, ocean and Puerto Cancun! Value: This was a last minute booking so we do well on the price. I was happy with what we paid and the experience we had. If it’s going toe to toe price wise with larger resorts, that’s a different story. Excursions: The highlight of the week was a private fishing charter! Big shout out to Oscar who is set up right by the pool and ready to help you! It was $600usd (+ tipping and uber ride to Puerto Cancun) for the five of us for 6 hours. We got a great cruise through the mangroves and along the coast. Then we set out for deep waters were We caught two sail fish and 2 tuna! The sail fish fight was an epic 30 minutes! Martin and Jose who ran our boat were awesome and took care of us! All in all, I would recommend this resort, but with the caveat to adjust expectations if you’ve only ever been to larger resorts before! We left feeling the same we usually do, which is I wish we were staying longer. Which is always a good thing :)

Nice & quite resort.

8.0

We went as a family. Nice location. Our room was nice, clean with a beautiful ocean view. Hotel is nice and clean but little old and needed upgrade in some places, like bathrooms. People were nice and friendly. There was a seaweed in the water and on the beach which they raked every day. Be careful of sting rays in the ocean, they can sting you and it's painful. They have a photographer on the resort that will do a nice photos for your family. Food was good, everything was fresh. Water park was very enjoyable for our child. With 15 min walk from resort there is a El Meco temple I would recommend to wist. Over we had a good experience. We would go there again.

A PLACE THAT NEEDS SHUTTING DOWN

2.0

this place was a compleat disaster it stinks of mold every on has been getting bites from very dirty mattress and beds PLEASE STAY AWAY I PROMISE YOU DONT GO i have videos of l mold and dirt

Whole place needs to be upgraded. Left sick because of the mold!

2.0

Julio from front desk was very rude when we checked in. Rooms were as described but there’s so much mold that we didn’t want to be in the room much. Came back home sick because of the mold. Mario in the restaurant was really kind and worked so hard when we were there. Marco and Eduardo at the bar were so friendly and knew what drinks to make before we even got to the bar. I would not stay here again unless the property upgrades and gets rid of the mold in the rooms.

Trade offs. Food for beach & pool

8.0

Everything was amazing except the food. But every thing else makes up for it. The snack bar burgers we're the only thing I looked forward to food related. Location was amazing right on the beach, to pool, back and forth without any stress. With kids that's a plus. The waterpark was old but a great hit. The entertainment was amazing for the kids. Such a nice family hotel. Clean! Super clean. I felt very at ease in our room because of how clean they kept it. The worst is when I floors start to freak you out haha. The maids did an amazing job.

Great service from Mario and Marco

10.0

I just wanted to commend Mario and Marco for the exptional customer service they gave to my family during our stay at the resort. I hope they get the accolades they deserve from management. Gracias.