Standard Room, 2 Queen Beds, Non Smoking
Sleeps 4 · 35 m² · 2× Queen Bed
- Desk
- Desk chair
- Laptop-friendly workspace
- Private bathroom
- Coffee/tea maker
Comfort Inn Plano-Dallas
★★ 4901 Old Shepard Place, Plano, Texas, 75093, Plano, US
7 guest rating· 167 reviews
About this hotel
Convenient Location:
Close proximity to Baylor Scott & White The Heart Hospital, St. Andrew Methodist Church, and various local attractions.
Modern Amenities:
24-hour fitness center, complimentary breakfast, and a 24-hour business center for guests' convenience.
Comfortable Rooms:
Well-appointed guestrooms with complimentary internet access, LCD televisions, and private bathrooms for a relaxing stay.
Explore Plano from the comfort of Comfort Inn Plano-Dallas.
Rooms & rates
Standard Room, 1 King Bed, Non Smoking
Sleeps 2 · 35 m² · King bed
- Desk
- Desk chair
- Laptop-friendly workspace
- Private bathroom
- Coffee/tea maker
Room, 1 King Bed, Accessible, Non Smoking
Sleeps 2 · 35 m² · King bed
- Desk
- Desk chair
- Laptop-friendly workspace
- Private bathroom
- Coffee/tea maker
Room, 1 King Bed, Accessible, Non Smoking
Sleeps 2 · 35 m² · King bed
- Desk
- Desk chair
- Laptop-friendly workspace
- Private bathroom
- Coffee/tea maker
Amenities
- Wheelchair-accessible pool
- 24-hour fitness facilities
- Wheelchair-accessible fitness center
- Free self parking
- Wheelchair accessible parking
- Wheelchair-accessible van parking
- Free breakfast
- Free breakfast to go
- 24-hour front desk
- Safe-deposit box at front desk
- 24-hour business center
- Accessible shuttle
- Assistive listening devices available
- Braille or raised signage
Show all 24 amenities
- Elevator
- Express check-in/check-out
- Express check-out
- Luggage storage
- No accessible shuttle
- Stair-free path to entrance
- Television in common areas
- Well-lit path to entrance
- Wheelchair accessible
- Wheelchair-accessible public washroom
Location
4901 Old Shepard Place, Plano, Texas, 75093, Plano, US
- Check-in
- from 03:00 PM to 12:00 AM
- Check-out
- until 11:00 AM
What guests say7167 reviews
+ Cleanliness+ Great Location− Poor Service− Unsafe Environment− Filthy Conditions
Cleanliness4.6
Service6.6
Location9.7
Room Quality5.6
Amenities6.6
Value for Money8.6
It was horrible. Check the camaras.
1.0How helpful the check in person was but at the end didn't check us in the right way... 4 adults stayed in the room.and he only checked 1 and the check out person (Paddy) charged my card $20 without my authorization stating that I had sneaked in my brother and father when that was not the case.
− We checked in... was not asked how many people were staying... in small talk informed the check in guy it was going to be my brother, mother ,father and little daughter and he only checked 1 person in. I then went to the car and we 4 adults and my daughter walked in infront of the check in guy and he greeted them and told us to enjoyour stay.. When checking out the check out receptionist (Paddy) charged my card without my authorization and extra $20 for 2 extra adults and accused me of sneaking in 2 extra adults when company policy is 4 adults to a 2 bed room. I asked to talk to the manager and he refused stating that the manager wouldn't be back till Tuesday and Wednesday. I called on Tuesday and he answered and he then said that he was going to be out for vacation for 2 weeks. I called corporate and filed a complaint... they gave me the general managers email and asked me to call back the hotel and ask to talk to tthe manager. I sent the email to the general manager and the front desk manager and followed calling the hotel on Wednesday. Paddy answered and was extremely rude accusing me of sneaking in people and said it was the equivalent to stealing and that that was the reason he charged me $20 extra... which should have not been charged because 4 adults were allowed and that how many were in the room . He then said for me not to call again and to deal directly with corporate and that if i called again he was not going to let me talk to the manager. I feel robbed and extremely disrespected by Paddy. I hope this issue gets resolved and the cameras video and audio be reviewed because the check in guy saw us 4 and my child walk in after he checked us in and failed to report on his end we were 4 adults and one child and failed to ask aswell the number of adults. Paddy failed in reviewing the cameras and was extremely rude and accusatory towards me.
Guest review
5.0− I and my family have bits all over us and the rooms smell moldy mildew but staff was kind
Good to know
Children stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Contactless check-in and contactless check-out are available.
›Sustainability Certifications
Property confirms they are implementing guest safety measures
›Pets
Only dogs and cats are allowed
›Pets
Service animals are exempt from fees/restrictions
›General
Individually-wrapped food options are available for breakfast
›Check-in & Check-out
Contactless check-out is available
›General
Guests are provided with free hand sanitizer
›General
Masks are available to guests
›Guest type
Essential workers only - NO
›Pets
Pet max weight (per pet) in kg is 11
›General
Individually-wrapped food options are available
›General
Staff wears personal protective equipment
›Pets
Pets allowed
›General
Property is cleaned with disinfectant
›General
Social distancing measures are in place
›General
Professional property host/manager
›General
Protective clothing is available to guests
›Check-in & Check-out
Contactless check-in is available
›Pets
Pet max weight (per pet) in lb is 25
›Children and extra beds
No cribs (infant beds) available
›Sustainability Certifications
Property confirms they are implementing enhanced cleaning measures
›General
Commonly-touched surfaces are cleaned with disinfectant
›Pets
Maximum number of pets per room 1
›Pets
Service animals are allowed
›General
Masks are compulsory at the property