ADAM Hotel Suites

Worst Experience Ever – First and Last Visit!

2.0

I am writing to express my deep dissatisfaction with the service and overall experience during my recent stay at your hotel, adam hotel suites, which markets itself as a five-star establishment. Regrettably, my experience fell far below the expected standards of luxury and hospitality, leaving me thoroughly disappointed. Key Issues Encountered: - Misleading Representation The actual condition of the room and amenities did not match the photos or descriptions advertised. This lack of transparency is unacceptable for any reputable hotel, let alone one with a five-star rating. -Unprofessional Staff Behavior I was deeply disturbed to experience not one, but two separate incidents during my stay where hotel staff entered my room without knocking or obtaining permission. This constitutes a gross violation of basic guest privacy and demonstrates a shocking lack of professionalism. When I questioned this inappropriate behavior, the staff offered only a flippant justification: "Sorry, I was checking the minibar." This response is completely inadequate for several reasons:Basic Hospitality Standards: Any reputable hotel, especially one with five-star aspirations, must train staff to always knock and wait for acknowledgment before entering a guest room - without exception. The fact that this occurred twice indicates either willful disregard complete lack of proper staff training. - Poor Room Condition & Maintenance The room was poorly maintained, with dirty walls and a non-functional safety deposit box. Basic amenities were missing in the kitchen , and the provided electric kettle was broken—an inconvenience that should never occur in a luxury hotel. Subpar Breakfast Quality The breakfast service was rated a 4/10 far below the standard expected of a five-star establishment.

Guest review

2.0

Is very bad hotel not friendly and very dirty smelling disgusting and not clean very bad Not save there no locks in the room the staff not friendly

Guest review

10.0

Great Place

Guest review

6.0

It was a nice appartment, spacious, clean and confortable. Its a dhame the full kitchen had no accessories whatsover, so the kitchen was usless.

Guest review

2.0

I booked through Expedia. My flight arrived late . I was told that they are fully booked and room availability not updated in their expedia website. The front desk was trying to look for alternatives accommodation ( his Nawfal thank to him) . I ended up paying lot more than planned.during this time I have not lots of girls were coming with tight clothes and it seems using that hotel for dating! My wife, my daughter and myself felt very uncomfortable. I would not come to this place again. Good that I did not sleep in that place.

AVOID

2.0

We are unable to recommend this hotel. We reserved a suite with a kitchen and balcony. One problem is the kitchen which is completely lacking anything to actually cook. It had no pots, pans, utensils, dishwater, etc. In other words the kitchen was useless. There was not even a microwave! Then bathroom was also lacking. The shower was a cheap one with no room. Even for a thin person there is not enough room to shower! We kept asking to change for a better suite and every day the hotel staff kept lying to us that the hotel was fully booked! We would have left but it was completely nonrefundable. Learn from our mistake - avoid.