Standard Twin Room - Non-Smoking
Sleeps 2 · 22 m² · 2× Twin bed
- Desk
- Private bathroom
- Coffee/tea maker
- Safety deposit box
- TV
Carlisle Station Hotel, Sure Hotel Collection by BW
★★★ Court Square, Carlisle, GB
7.9 guest rating· 2897 reviews
About this hotel
Stylish Rooms with Modern Amenities
Experience the elegance of our Victorian hotel with 32-inch Freeview flat-screen TVs and free WiFi in each room. Relax in the contemporary setting featuring a seating area and complimentary tea and coffee.
Convenient Central Location
Situated in the heart of the city centre and adjacent to Carlisle Train Station, our hotel offers easy access to the M6 motorway. Explore the Lake District National Park and the English/Scottish border just a short drive away.
Fitness and Relaxation Options
Enjoy access to discounted rates at the nearby DW Sports Fitness Club, with facilities including an indoor pool, spa baths, steam room, and modern gym. Perfect for unwinding after a day of exploring.
Book now to experience the charm and convenience of Carlisle; Sure Hotel Collection by Best Western.
Rooms & rates
Standard Single Room - Non-Smoking
Sleeps 1 · 10 m² · Twin bed
- Desk
- Private bathroom
- Coffee/tea maker
- Safety deposit box
- TV
Suite
Sleeps 2 · 33 m² · Double bed
- Desk
- Bathrobe
- Private bathroom
- Coffee/tea maker
- Safety deposit box
Executive King Room
Sleeps 2 · 18 m² · 2× Twin bed, Extra-large double bed (Super-king size)
- Desk
- Private bathroom
- Coffee/tea maker
- Safety deposit box
- TV
Standard Double Room - Non-Smoking
Sleeps 2 · 14 m² · Double bed
- Desk
- Private bathroom
- Coffee/tea maker
- Safety deposit box
- TV
Amenities
- Free WiFi
- Accessible parking
- Private parking
- Restaurant
- Bar
- Pets allowed
- Pet bowls
- Golf course
- 24-hour front desk
- 24-hour security
- Non-smoking rooms
- Non-smoking throughout
- Access to health care professionals
- Cashless payment available
Show all 42 amenities
- CCTV in common areas
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Daily housekeeping
- Express check-in/check-out
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Heating
- Invoice provided
- Key card access
- Kid-friendly buffet
- Laundry washed per local authority guidelines
- Lift / Elevator
- Luggage storage
- Meeting/banquet facilities
- Sanitized tableware & silverware
- Security alarm
- Shared lounge/TV area
- Shared stationery like menus, pens are removed
- Smoke alarms
- Special diet menus - on request
- Staff adhere to local safety protocols
- Wine/champagne
Location
Court Square, Carlisle, GB
- Check-in
- from 03:00 PM to 12:00 AM
- Check-out
- until 11:00 AM
What guests say7.92897 reviews
+ Friendly staff+ Great location+ Good breakfast− Cleanliness issues− Room comfort concerns
Cleanliness6.7
Service8.7
Location8.7
Room Quality7.2
Amenities7.7
Value for Money8.2
Good location but room and service needs improvement
3.0Location. It was also quiet in our room which faced the station. Room quite spacious but we did pay extra for this (executive room).
− Not like a hotel - more like a cheap b and b. However cost a lot more! Room was extremely hot although heatwave essentially over. Windows only opened a few inches. Bathroom in very poor state of decoration. 'Luxury' toiletries were anything but. Smell of mould in room. Mattress cover and bottom sheet not big enough for mattress. No housekeeping - had to seek out tea/milk and toilet roll ourselves. Breakfast very basic.
Enjoyable
8.0The breakfast was fine but i think maybe the staff could be more knowledgeable about dietary requirements, i am coeliac and cannot have gluten. The chef cooked a separate breakfast for me in the end as i cannot have food off the buffet service due to cross contamination.
− Maybe the receptionist at the desk could have been a little more welcoming, she was rather abrupt we felt.
Excellent location for weary traveller. Functional.
6.0Location was excellent. Straight out of station and into the hotel. Bed was comfortable. Fan supplied, very useful in this warm weather. Buffet style breakfast, with good choice, reflective of price charged.
− Lift not working, waiting for part (still in same condition when I returned for 2nd stay 4 days later). The furniture was a bit dated and there were no biscuits on the tea tray (both stays). Unable to move the window. Breakfast not as good on 2nd visit
The most uncomfortable stay I have ever experienced in my travels.
1.0− The room was extremely hot in July, regardless of the nighttime temperature was only 13-14 degrees. The only options were a small fan and a narrow gap in the window that you could open. Outside, a machine was very noisy at night. The shower and toilet were unacceptable. Paying £360 for three nights was not good value considering the poor standard.
Great Location
6.0Great Locations. Friendly lady on reception. Good bar area.
− Lift out of order (not a complaint as these things happen) Room far too warm, even with fan and no air con. Bathroom very dated and not the cleanest. Hair in bath etc
Disappointed to say the least
1.0Nothing
− Everything
Good to know
Please note that construction work will be taking place near Carlisle Train Station from 12th October 2025 to 4th April 2026, and some guests may experience travel disruptions in and around the station area.
Guide and working dogs are accepted at the property.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.
›Pets
Pets are allowed on request. Charges may be applicable.
›Internet
WiFi is available in all areas and is free of charge.
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
›Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
›Parking
Private parking is possible on site (reservation is not possible) and charges may be applicable.