Park Hyatt Aviara♡

Guest review

9.0

− The car retrieval was a little disorganized. Perhaps we should have called ahead to retrieve the vehicle. We waited awhile and it seemed that others that came to get their cars were serviced before us.

Great stay at the Park Hyatt Aviara

10.0

Fabulous resort property; staff was amazing. The room was beautiful and well maintained. The linens were great, and the robes were very comfortable. This is a terrific Park Hyatt and I will be going back again this year.

Great experience in past, but bad taste in my mouth after recent stay

4.0

I came here for Memorial Day and my family enjoyed it so much we came back for 4th of July which is their most popular time at this resort. They have lots of activities for kids and its a great place to relax by the pool. That being said, this time my experience was not as good as before. When we checked into our room there was a dirty spot in the tub and we couldnt bathe our kids. Called housekeeping twice and they supposedly cleaned it but my wife had to get on her hands and knees and clean it herself to bathe our kids on the last night of our stay, after trying to get it cleaned all weekend. Also the A/C made a weird noise at times at nights. The valet is also not that great. You have no choice but to valet your car which limits you to when you can leave. We had reservations nearby since the hotel was so busy and the onsite restaurants didnt have reservations. I called ahead to make sure my car would he out in time, i was assured it would. “About 5 minutes” turned into 30 minutes with screaming and hungry children and we were late to our dinner nearby. They should give a self park option so we can have access to our cars. Overall, it left a bad taste in my mouth, after we had a splendid time just over a month ago here. Maybe they were just too busy on 4th of July to address little details. But bath tub being clean for kids is a major issue. I have attached a picture of what my wife cleaned in the bathtub after 2 days and 2 different times of calling room service. The magical part of going on trips with little ones is bathing them in the tub together on your holiday, not scrubbing the tub yourself on your hands and knees.

Great Resort, But Front Desk Service Needs Improvement

8.0

As a Hyatt Globalist, I was looking forward to another great stay. Overall, we enjoyed the beautiful property, especially the pools and breakfast at Ponto Lago. However, the check-in experience was disappointing. There was no warm welcome, and the front desk staff did not explain the room features or breakfast benefits. We had to ask for everything ourselves. Most importantly, no one informed us that the in-room fire pit was out of service. Had we known at check-in, we would have chosen a room with a better view instead, since the fire pit was one of the main reasons we selected that room. I appreciate that the hotel later offered 10,000 Hyatt points as compensation, but better communication from the front desk would have made our vacation much more enjoyable. As a Globalist, I hope future stays will include a warmer welcome and more proactive communication.

We expected more from a 5 star hotel - would not go back.

6.0

Our 9 year old son enjoyed the pool and water slides

− We had a few bad instances during our stay. First night the AC didn’t work well and the room was hot. The room didn’t have good ventilation at all. The second day we were hearing 2 workers chatting over the intercom in our room. Apparently they were testing it but it was not enjoyable. Then our last day there was a large bug in the bathtub. The staff handled each instance well, however we expected a lot more from a 5 star hotel. Also, parking is $68 a night.

Poor empathy

2.0

Stoke my kids cutlery and never returned it. Told me the parking is free with my corporate booking but got charged @68/ day for my stay. Poor response after I escalated.