Hampton Inn San Antonio Downtown♡

Terrible vacation

2.0

Our experience at this hotel was unacceptable and deeply disappointing due to the conduct of the General Manager. My family stayed at the hotel from July 19 to July 24, 2026. My daughter has a legally recognized service dog that assists her with anxiety-related disabilities. During our stay, she briefly stepped outside while the service dog remained in our room under the direct supervision of her father. Despite the dog being under control and safely supervised, the General Manager insisted that my daughter was legally required to take the service dog with her whenever she left the room. The following day, my daughter, who speaks English fluently, politely asked him to show us where that requirement existed. After reviewing the hotel’s own policies, he was only able to point to a rule stating that the service dog must remain under control at all times. That requirement was clearly being met because the dog was under her father’s supervision. When my daughter demonstrated that neither the Americans with Disabilities Act (ADA) nor the hotel’s policy supported his claim, he responded by saying, “I’ll let it go and forget about it.” However, despite acknowledging that he could not support what he had told us, we were charged a pet fee at check-out solely because we had a service dog. We believe this charge was unjustified and particularly troubling given the events that had taken place the day before. Equally concerning was the General Manager’s attitude. Throughout our interactions, he was dismissive, discourteous, and unprofessional. Rather than listening to our concerns or demonstrating an understanding of the ADA, he chose to intimidate us and misrepresent the law. This is not the level of professionalism or hospitality that guests should expect from a Hilton property. We respectfully request that Hilton investigate this matter, review the actions of the General Manager, refund the improperly charged pet fee, and ensure that management receives appropriate training regarding the rights of guests with service animals under the ADA. No guest traveling with a legitimate service dog should have to experience misinformation, intimidation, or improper charges while staying at a Hilton hotel.

Guest review

6.0

Good but I ended up booking an extra room , so they charged us parking and idk what else and they said we were getting it back as a deposit and never got it.

− Extra charge

Hospedaje vs Servicios Limitados

5.0

La ubicación

− No limpian las habitaciones ni te cambian las toallas y sabanas.

The staff made it an exceptional stay

10.0

Front desk personnel and location…

− Older property, approaching need for updates

Guest review

9.0

Proximity to ricer walk. Nice breakfast.

− Everything was good.

What I expected for the rate!

7.0

Easily accessible to downtown!

− Paying additional fee for parking!