Courtyard by Marriott Orlando Lake Mary North♡

Newly renovated . Room was great

7.0

Great everything aside from tv not working

− Tv was not working

Probably won’t use booking again

5.0

Check in was a disaster ! They couldn’t find my reservation in the system. Took over a hour to check in !

− The staff was great ! Check in sucked

Turned away

2.0

I show up at 3 AM without a reservation and I am a Bonvoy titanium member. I was with my 11-year-old daughter and we had flight issues. I was told I couldn’t book a room because they had already done an audit for the night and I needed to go somewhere else. We literally rode in an Uber there because I trust Marriot is a place where I can always find a place to stay. If they were full, I understand it was a gamble. The front desk didn’t offer to call and check anywhere else just told me to find another hotel. I pressed for more help because obviously I was exhausted, and was told I could call the Marriott down the road. They didn’t offer me the number or anything. I found the number in the Bonvoy app and called Orlando Marriott Lake Mary. They told they would take care of us. We didn’t have a car. We took an Uber from the airport there so we had to wait for another ride. Five stars for the Orlando Marriott Lake Mary. They took great care of us..

Guest review

10.0

Cleanliness and customer service

− N/a

Worst hotel interaction of my entire life

2.0

We drove into the parking lot to see a pile of mattresses, which, naturally, was a red flag. The man at the front desk was on the phone, trying to find a room at another hotel for a couple waiting in the lobby, and told us he'd "explain the mattresses when [he] got off the phone". When he got off the phone, he told us, "We're remodeling," to which we asked why, and he explained that the last time we saw that many mattresses outside a hotel was during the bedbug outbreak in Paris in the fall of 2023. This is when he started yelling at us that "we don't use *that* word here" and "how dare we accuse them of having [bedbugs]?" We never said they had bedbugs, but legitimately wanted to know if that was an issue (1. mattresses in the parking lot; 2. finding another hotel for people in the lobby; 3. not just saying they're remodeling). He would not tell us his name or his manager's name and told us he was denying us service. We asked for a refund on our prepaid room, but we have still not received it after far too long on the phone with Marriott. I have never been so insulted and embarrassed at a hotel before, and would sincerely appreciate hearing from Marriott or the management group that owns this hotel.

Guest review

3.0

− Flood damage, construction, room alarm clocks all going off at midnight, told desk, he didn't seem to care that it woke me up both times. No free coffee, over priced starbucks not available until 0630. Lots of competition in that area, do better.