Hilton Suites Ocean City Oceanfront♡

I Love the help from house keeping and my room was very clean when I first got there

10.0

Everything good

− Nothing

Great but pool closes way too early

6.0

Location

− Pool Closes too early

Guest review

10.0

Las piscinas super lindas

A Decent Experience

8.0

Most everything about this Hilton exceeds expectations, like the location, the staff and how friendly and helpful they are with the exception of the room. There is nothing wrong with the room in general with the exception of some of the furnishings. My blackout curtain had holes in it. The rod used to pull the blackout curtain was laying on the floor and the rain shower head was utterly disgusting (old and spots all over it-Room 705). Made me wonder how clean I was actually getting. Add to that, the water pressure made it seem like a rain sprinkle shower rather than a rain shower. Lastly, as I've seen in other reviews, getting into the shower was a major task due to how high the side of the tub was. Overall, would I stay here again, most definitely-I just hope they one day decide to do some upgrades.

Good, Bad and the Honest

6.0

The Good: It is Oceanfront, has a fantastic outside bartender that is personable and wants you to have a good day; the other outstanding employee- Vince; he greets you and helps you with your luggage and explains highlights of the hotel. The Bad: Housekeeping doesn't clean your room each day. Front desk did not know how to respond to noise in our hallway. It has lost the "Dunes Manor" charm. The Honest: Dirty and Run down; we found chips in the bed (upon check in) the couch was too filthy to sit on without putting something over it; the comforter had a hole in it. This did not feel like the Hilton standard.

Excellent

10.0

Everything here is wonderful. I write this as I relax by the pool. I didn't want to wait till we got home because I'd forget. The location, amenities, and the rooms are above our expectations. The staff has been exceptional from the moment we checked in at the front desk. I wish I had gotten everyone's name. In particular, Frank Barranco, the Concierge, has been so helpful and was instrumental in obtaining dinner reservations for us that we were unable to get. He is so perfect for his job and such a pleasure to talk to. Hilton is lucky to have him in this position. Nick the bell hop was fantastic. Tierney, the pool waitress is also such a pleasure to deal with. Hilton seems to be doing it right at this location. Great employees are the key to a successful establishment. We look forward to our return.