Standard Double Room
Sleeps 2 · 6 m² · Double bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Shower
Hotel Xcalak
★★★ Avenida 16 de Septiembre No 181 Colonia Centro, Chetumal, MX
5.8 guest rating· 12 reviews
About this hotel
Hotel Xcalak, located in Chetumal, Quintana Roo region, is the perfect retreat just 2.4 km from Dos Mulas Beach.
Comfort and Convenience:
Enjoy air-conditioned rooms with free WiFi, private bathrooms, room service, and a 24-hour front desk.
Room Features:
Relax in rooms with a desk, flat-screen TV, and some with a balcony overlooking the beautiful surroundings.
Dining Experience:
Savor delicious Mexican cuisine at the on-site restaurant, with vegetarian and dairy-free options available upon request.
Escape to Hotel Xcalak for a relaxing getaway near Chetumal International Airport, only 3 km away. Reserve your stay now!
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Rooms & rates
King Room
Sleeps 3 · 6 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Shower
Triple Room
Sleeps 3 · 7 m² · Single bed, Double bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Shower
Queen Room With Two Queen Beds
Sleeps 4 · 8 m² · 2× Double bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Shower
Amenities
- Offsite parking discounted rates available
- Parking
- Restaurant
- Screens / Barriers between staff and guests for safety
- Air conditioning
- Pets allowed
- Front desk (limited hours)
- Tour desk
- Room service
- 24-hour security
- Non-smoking rooms
- Non-smoking throughout
- Family rooms
- Access to health care professionals
Show all 56 amenities
- Accessible shuttle
- Baby safety gates
- Cashless payment available
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Contactless check-in/check-out
- Currency exchange
- Delivered food - securely covered
- Express check-in
- Express check-in/check-out
- Face masks for guests available
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Free wired internet
- Grocery deliveries
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Housekeeping on request
- Internet access
- Invoice provided
- Key access
- Luggage storage
- No accessible shuttle
- Packed lunches
- Physical distancing in dining areas
- Physical distancing rules followed
- Private check-in/check-out
- Process in place to check health of guests
- Property cleaned by professional cleaning companies
- Public transport tickets
- Reception hall
- Sanitized tableware & silverware
- Shared stationery like menus, pens are removed
- Shuttle service (additional charge)
- Staff adhere to local safety protocols
- Television in common areas
- Terrace
- Thermometers for guests provided by property
- Vegetarian menu options available
Location
Avenida 16 de Septiembre No 181 Colonia Centro, Chetumal, MX
- Check-in
- from 03:00 PM to 12:00 AM
- Check-out
- until 12:00 PM
What guests say5.812 reviews
+ Centrically located− Poor cleanliness− Bad bed quality− Lights left on all night
Cleanliness3.2
Service6.7
Location7.2
Room Quality3.1
Amenities6.7
Value for Money6.6
Guest review
7.0Esta Céntrico
− La Seguridad y Que Dejan las Luces del pasillo Encendidas toda la Noche,,, La Cama esta Pésima al Igual las Almohadassss
Excellent place
9.0Good service by the front desk. Excellent place at the center of the city. Good WiFi
− That I reached earlier to the hotel and no place to leave our luggage. Had to back my luggage until 3 pm.
this was way below my expectations
4.0− the room smelled of sewer water. there was no cable. the pillows were small and bumpy. There were no blankets or proper bed covers
Bad
1.0NOTHING EVERYTHING WAS HORRIBLE.
− Horrible the whole place smelled like septic water just horrible and it has no improvements the sheets looked dirty and had dust on them , the tv didnt work and there was no hot water. It really isnt worth the price they charge that place should charge less than half of the price value they ask for. They need a super mega remodelling dine to that place because its not even worth a cheap motel room.
Good enough for the price, if you don’t have to stay longer than 1-2 days.
7.0Price, location, free parking, 24hr reception
− The door was in a very bad condition, hard to close and felt like somebody wouldn’t have much trouble forcing themselves in. The wifi is very bad.
Passable
5.0
Good to know
Please inform Hotel Xcalak in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
A deposit via bank wire is required to secure your reservation. Hotel Xcalak will contact the guest with instructions after booking.
›Parking
Free public parking is possible at a location nearby (reservation is not possible).
›Pets
Pets are allowed on request. Charges may be applicable.
›Internet
WiFi is available in all areas and is free of charge.
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
›Groups
When booking more than 9 rooms, different policies and additional supplements may apply.