Homewood Suites by Hilton Tulsa South Medical District♡

Guest review

7.0

Breakfast was great, location was great, enjoyed the pool.

− There is no separation between the beds and the couch/sitting area, which made it hard for our son to go to sleep with us sitting and reading and needing lights on. The pillows of the couch were not on the couch when we got into the room and we found out the couch was broken. We needed help adjusting it to where we could at least comfortably sit on it. Staff was very helpful with this. There was a party after 10 pm in the pool that kept our son awake, staff tried to take care of it but it took a while.

Room did not have the beds listed

1.0

− We booked an accessible king studio because Hilton’s own website stated the room included a sofa bed and advertised that it slept four (or five depending on which part of the listing you read). The room we received had one king bed and a regular couch that did not convert into a bed. To the hotel’s credit, one of the supervisors immediately recognized the issue and found another room with an actual sofa bed. Unfortunately, the front desk handled it very poorly. Rather than trying to help, we were told we had to contact Booking.com because that’s where we booked. When I tried explaining that the room didn’t match Hilton’s own description, I was interrupted and told, “I’m not going to argue with you.” After about 25 minutes on the phone with Booking.com, the hotel switched us into the room we should have had from the beginning. The disappointing part wasn’t the room change. It was the customer service. A simple apology and a willingness to own the situation would have completely changed the experience. A few additional notes: • Small bathrooms with noticeably lower ceilings. • Slippery lobby entrance because the floor was being mopped during check-in. • If you’re booking an accessible room because you need a sofa bed for your family, I would call the hotel beforehand and confirm exactly what room features you’ll be getting. Hopefully Hilton updates its room descriptions so future guests aren’t put in the same situation.

Guest review

9.0

− que me.cobren usd 25 de depósito adicionales y que luego en checlr

Good

7.0

Location

− A little pricey

Guest review

10.0

A chic hotel with a fresh renovation and modern design. Everything is very clean, comfortable as at home, convenient location and delicious breakfasts. I recommend it!

− I got one cockroach in the kitchen.