The Maya♡

Guest review

1.0

− Dear Hotel Maya Management, I am writing to express my disappointment regarding both the customer service I received and the lack of information provided during my stay. I called the front desk to ask about my security deposit and spoke with Ron. Unfortunately, he was very rude, dismissive, and unwilling to answer my questions professionally. When I checked in, I specifically asked the front desk associate what could be deducted from my deposit. I was clearly told that only charges I made to my room would be deducted. At no point was I informed about a parking fee or a destination fee. Had those charges been explained at check-in, I would not have been surprised when reviewing my account. When I called to ask for clarification, Ron told me it was not their job to explain those fees. I found that response unacceptable. It absolutely should be the responsibility of hotel staff to provide guests with accurate information about any charges that may be applied to their account, especially when a guest asks directly. I also asked to speak with someone else, but Ron refused and instead told me he was going to disconnect the call because he felt we were “not communicating.” When I asked how I could file a complaint, he told me there was no one I could speak to. I am extremely disappointed by how this situation was handled. I expect hotel staff to treat guests with courtesy and professionalism and to provide accurate information about hotel policies and fees. I would appreciate a response addressing both the misinformation I received at check-in and the unprofessional customer service I experienced during my call with Ron. Thank you for your time. I look forward to your prompt response.

Guest review

7.0

Great view of Long Beach harbour. Large room with great view from balcony. Great breakfast on the patio with view of Long Beach Marina.

Guest review

10.0

Lake

− Wasn’t to clean

Schöne Lage mit tollem Blick auf die Bucht

9.0

Die Lage dieses Hotels war sehr schön. Von hier aus starten Kreuzfahrtschiffe und man hat einen wunderschönen Ausblick auf die Bucht und die gegenüberliegenden Häfen. Wir hatten ein Zimmer mit Meerblick gebucht und haben es nicht bereut: Blick auf die Kreuzfahrtschiffe, auf Lions Lighthouse und Shoreline Village. Kurze Verbindung zu den Free- und Highways, dadurch gute Erreichbarkeit von Los Angeles Zentrum. Bis zu den Parks in Hollywood fährt man zwischen 30 bis 50 Minuten. Sehr freundliches Personal in allen Bereichen. Wunderschön ist der Ausblick der Restaurantterrasse bei offenem Kaminfeuer!

− Der Poolbereich könnte noch schöner gestaltet werden (Pflanzen), ansonsten waren wir sehr zufrieden.