Country Inn & Suites by Radisson, Hoffman Estates, IL♡

Worst Customer Experience in my life

2.0

I reached late (12:30 A.M.) due to a snowstorm and a late flight. In my hurry, I could not call them. When I reached, the experience I had with the two worst front desk people (Md. Azharuddin and Nishant) shocked me. When I reached, the first thing they told me was that I was late and they couldn't help. The audit is closed. I should just leave and go and figure it out myself. On being told it was a snowstorm outside and that I flew in from out of state, they simply shrugged and said, "It's my fault." I asked them to call the manager, but they said he is sleeping and would fire them if they called. I also offered to pay in case they give me a new room as an early check-in or a new reservation. They seem to be in a hurry to sleep. I had to run around in that cold to find a solution. Thankfully, the well-known brand hotel next door was fantastic, with an amazing front desk staff member. He gave me a room, charged me for early check-in, and helped. Now, that's what I call excellent customer service. To anyone reading this, AVOID this hotel. Those two people are a disgrace to the hospitality industry. I hope Radisson Execs are reading this and take steps to ensure customers come first, even if they are at fault.

poor cleanliness

2.0

Poor service and it’s not clean at all!, I found 3 different bugs in my room and the manager said it’s normal when they come out of the heater…sorry but if I’m paying to stay in a room I don’t expect bugs. And I sent an email and I never heard back and they also don’t do refunds for these types of things. Save your money and go to a motel you will get the same experience..

Horrible Experience!

2.0

What a terrible experience! I booked this hotel thinking it would be an upgrade from my previous stay in the area — big mistake. The property appears to serve more as a residence for certain families rather than a legitimate hotel. The breakfast was mediocre, consisting of reheated food of questionable freshness, and the dining area was dark and dreary. Several long-term “residents” loaded up on food and carried full plates back to their rooms. The elevator felt unsafe and on the verge of breaking, so we opted to take the stairs. The entire hotel was filthy and poorly maintained — common areas remained uncleaned throughout our stay. We didn’t use any of the in-room amenities because everything felt dirty. Do yourself a favor and check the photos before booking — there are far better options available nearby.

Never again. Seek alternatives nearby.

2.0

Unless you enjoy having a complementary breakfast with swarms of fruit flies, I’d look elsewhere. I naively trusted the overall 4 star rating and booked a one week non-refundable stay through my credit card provider. The hotel is unkept and poorly managed. Odors linger throughout the halls and rooms. AC filters in the rooms leave a musty/moldy odor in the room. Carpets, bedding and towels were stained. Bathroom wasn’t fully cleaned with hair left on the vanity. Seems like the bottom of the tub/shower area was just painted over to hide stains and wear. Overall the stay just feels dirty. I don’t expect much from a complementary breakfast, but this one will haunt you. I figured I’d grab an english muffin on my way out, but had to duck and cover from the wave of fruit flies after opening the breadbox. I spoke with the general manager, Wendy, to get a refund for the remaining nights and leave the hotel. She dismissed each and every one of my concerns and claimed they “needed to be investigated” (on an undefined timeline). She felt the need to tell me how long she’s been doing her job and how the fruit flies are fine because the hotel regularly treats the drains. Spare your health and save your money. There’s plenty of alternative stays nearby for around the same price.

Guest review

2.0

The hotel and my room were filthy. I would have cancelled but my room was non- refundable with hotels.com. I have never paid so much money to stay in such a dirty hotel. I am greatly disappointed in my visit. The person at the front desk did offer me a different room which was the least dirty of the three I saw. The bathroom had mold, the carpet was stained in many places, the room didn't look like it had been vacuumed properly, the furniture was so dirty I refused to sit in the chair in the room. The bathroom tile and floor never looked like it was ever cleaned. I literally checked the bed for bed bugs before I went to sleep.

Guest review

6.0

The place is decent. Front desk was nice but doesn’t match the room for the price